Head of Enterprise TAMs, Retention & Growth (Remote-First)

Socket; United States; Remote; USD 160,000 - 230,000; Full time

Benefits offered by this job

Market competitive salary bands

Meaningful equity program

Comprehensive health benefits for you

Flexible time-off, holidays, and off‑s

Remote-first with quarterly team off‑s

Paid parental leave

Job summary

Socket is seeking a remote-first leader to head a team of Enterprise Technical Account Managers. You will own onboarding, adoption, customer health, and retention across large enterprise customers, partnering with account executives on renewals, while maturing segmentation, health scoring, and lifecycle playbooks to remove product reasons to churn.

You’ll guide a high-growth post-sales function, coaching peers, owning GRR/NRR, and delivering tangible outcomes.

Qualifications

• 4+ years directly managing post-sales teams (TAM, Solution Engineering, or related).
• 6+ years total in pre or post-sales roles (TAM, Solutions, or Services) in B2B SaaS.
• Owned GRR, NRR, or adoption targets and can discuss numbers and changes.
• Background in security, developer tools, or a related technical product.
• Escalation owner on at-risk enterprise accounts with save stories.
• Built or improved core post-sales systems: segmentation, playbooks, health scoring.
• Ready to contribute as IC when needed and lead by example.
• Executive presence with CISOs, VPs of Engineering, and leadership.

Responsibilities

• Lead, coach, and grow a team of Enterprise TAMs; hire ahead of need as we scale.
• Own adoption, customer health, and gross retention with enterprise renewals.
• Shape and mature the post-sales operating system with data-driven QBRs.
• Act as senior escalation point for at-risk accounts; run save plans.
• Set and uphold performance and career growth standards for the team.
• Increase team speed via automation, playbooks, and scalable programs.
• Provide field intelligence feedback to Product and Engineering for roadmaps.
• Report retention, adoption, and health metrics to leadership with solid numbers.

Skills

Post-sales leadership

TAM management

Enterprise SaaS

Customer retention

Executive communication

Tools

Slack

GitHub

Zendesk

Vitally

HubSpot

Grafana

Job description

Socket is seeking a remote-first leader to head a team of Enterprise Technical Account Managers. You will own onboarding, adoption, customer health, and retention across large enterprise customers, partnering with account executives on renewals, while maturing segmentation, health scoring, and lifecycle playbooks to remove product reasons to churn.

You’ll guide a high-growth post-sales function, coaching peers, owning GRR/NRR, and delivering tangible outcomes.