Global Enterprise Account Growth Leader

ScaleOps; Boston (MA); On-site; USD 160,000 - 210,000; Full time

Job summary

ScaleOps is seeking a senior executive to lead global Account Management for enterprise SaaS customers. You will drive retention, expansion, and strategic partnerships across Fortune 100+ accounts, partnering with Sales, TAMs, Product, and Marketing to deliver measurable business outcomes.

You will sponsor key customers, influence product strategy, and build a world-class AM organization that scales into new regions, ensuring exceptional customer advocacy and long-term value.

Qualifications

• 10+ years in enterprise SaaS account management or customer success with global teams.
• Proven record of revenue growth, retention, and expansions within large enterprises.
• Strong commercial leadership in renewals, pricing, and complex negotiations.
• Experience with technical personas (DevOps, engineering teams) and C-suite.
• Executive presence and ability to guide cross-functional initiatives.

Responsibilities

• Develop a strategy to maximize customer lifetime value, retention, and expansion.
• Establish scalable AM frameworks, methodologies, and metrics.
• Identify and execute expansion opportunities aligned with revenue goals.
• Ensure high renewal rates through proactive engagement and governance.
• Sponsor strategic customers, engaging DevOps, CTOs, FinOps, and executives.
• Position ScaleOps as a long-term strategic partner driving business outcomes.
• Recruit and lead a global Account Management team as we expand regions.
• Foster a culture of excellence, accountability, and customer advocacy.
• Collaborate with Sales, TAMs, Product, Marketing, and Operations for a unified experience.
• Provide strategic insights to influence product roadmap and GTM strategy.

Skills

Executive leadership

Global account management

Revenue growth

Renewals & pricing

Strategic partnerships

Job description

ScaleOps is seeking a senior executive to lead global Account Management for enterprise SaaS customers. You will drive retention, expansion, and strategic partnerships across Fortune 100+ accounts, partnering with Sales, TAMs, Product, and Marketing to deliver measurable business outcomes.

You will sponsor key customers, influence product strategy, and build a world-class AM organization that scales into new regions, ensuring exceptional customer advocacy and long-term value.