Global Enterprise Accounts Leader

ScaleOps; Atlanta (GA); On-site; USD 150,000 - 230,000; Full time

Job summary

ScaleOps seeks an experienced Enterprise SaaS Account Management leader to drive retention, expansion, and strategic value for multinational customers. You will establish scalable AM processes, lead a global team, and serve as executive sponsor to DevOps, CTOs, and FinOps.

You will collaborate with Sales, Product, Marketing and Operations to align customer outcomes with ScaleOps goals, identify upsell opportunities, influence product roadmap, and ensure renewals.

Qualifications

• 10+ years of experience in enterprise SaaS Account Management or Customer Success.
• Experience leading global account teams and driving revenue growth.
• Proven track record in renewals, expansions, and complex contract negotiations.

Responsibilities

• Develop and execute a strategy to maximize customer lifetime value, retention, and expansion across enterprise accounts.
• Establish the operational framework and metrics for a scalable Account Management organization.
• Identify, prioritize, and close expansion opportunities in line with revenue goals.

Skills

Enterprise SaaS AM

Global leadership

Revenue growth

Executive presence

Tools

Kubernetes

AWS

Azure

GCP

Job description

ScaleOps seeks an experienced Enterprise SaaS Account Management leader to drive retention, expansion, and strategic value for multinational customers. You will establish scalable AM processes, lead a global team, and serve as executive sponsor to DevOps, CTOs, and FinOps.

You will collaborate with Sales, Product, Marketing and Operations to align customer outcomes with ScaleOps goals, identify upsell opportunities, influence product roadmap, and ensure renewals.