Head of Employee Experience & Journey Delivery

HCSC Group; Chicago (IL); On-site; USD 147,000 - 272,000; Full time

Job summary

HCSC in Chicago, IL is seeking a Senior Director of Employee Experience Delivery to lead five journey teams and HR Liaisons, delivering a tailored, high-quality experience for business leaders. You will coach Journey Owners and HR Liaisons while driving collaboration across HR to ensure engaging employee journeys.

The role demands executive communication, data-driven decision making, and strong change leadership.

Qualifications

• Bachelor's degree and 12 years of relevant experience.
• 5 years management experience.
• Experience supporting M&A or business integration in HR.
• Experience delivering people programs and/or supporting employee services.
• Experience redesigning processes and driving continuous improvement.
• Data-driven strategic decision making.
• Leadership and organizational skills.
• Executive level communication and influence skills.
• Comfort with change, nimble ways of working.
• Collective ownership mindset.
• Continuous improvement mindset.
• Service orientation and customer obsession.
• Desire to understand key stakeholder needs and proactively deliver.
• Innovation acumen and ability to drive repeatable processes while using technology to improve.
• Overseeing the annual budget and allocating resources for various projects and operational needs.
• Translating needs and initiatives into compelling business cases.
• Conducting cost-benefit analyses to justify investments and ensure ROI.

Responsibilities

• Lead five journey teams and a small team of HR Liaisons.
• Create a culture of collaboration between journeys and HR Liaisons and across HR areas.
• Deliver a high-quality, tailored experience across journeys for business leaders.
• Inspire, coach, and develop the Journey Owners and HR Liaisons.
• Lead the broader teams with effective leadership and accountability.

Skills

Leadership

Executive communication

Change management

Strategic thinking

Data-driven decisions

Budget management

ROI analysis

Influence skills

Cross-functional collaboration

Process improvement

Customer focus

Stakeholder management

Strategic business case development

Executive leadership

Change agility

Education

Bachelor's degree

12 years of relevant experience

Tools

Six Sigma certification

Job description

HCSC in Chicago, IL is seeking a Senior Director of Employee Experience Delivery to lead five journey teams and HR Liaisons, delivering a tailored, high-quality experience for business leaders. You will coach Journey Owners and HR Liaisons while driving collaboration across HR to ensure engaging employee journeys.

The role demands executive communication, data-driven decision making, and strong change leadership.