Sr. Director of Employee Experience Delivery

HCSC Group; Chicago (IL); On-site; USD 147,000 - 272,000; Full time

Job summary

HCSC in Chicago, IL is seeking a Senior Director of Employee Experience Delivery to lead five journey teams and HR Liaisons, delivering a tailored, high-quality experience for business leaders. You will coach Journey Owners and HR Liaisons while driving collaboration across HR to ensure engaging employee journeys.

The role demands executive communication, data-driven decision making, and strong change leadership.

Qualifications

• Bachelor's degree and 12 years of relevant experience.
• 5 years management experience.
• Experience supporting M&A or business integration in HR.
• Experience delivering people programs and/or supporting employee services.
• Experience redesigning processes and driving continuous improvement.
• Data-driven strategic decision making.
• Leadership and organizational skills.
• Executive level communication and influence skills.
• Comfort with change, nimble ways of working.
• Collective ownership mindset.
• Continuous improvement mindset.
• Service orientation and customer obsession.
• Desire to understand key stakeholder needs and proactively deliver.
• Innovation acumen and ability to drive repeatable processes while using technology to improve.
• Overseeing the annual budget and allocating resources for various projects and operational needs.
• Translating needs and initiatives into compelling business cases.
• Conducting cost-benefit analyses to justify investments and ensure ROI.

Responsibilities

• Lead five journey teams and a small team of HR Liaisons.
• Create a culture of collaboration between journeys and HR Liaisons and across HR areas.
• Deliver a high-quality, tailored experience across journeys for business leaders.
• Inspire, coach, and develop the Journey Owners and HR Liaisons.
• Lead the broader teams with effective leadership and accountability.

Skills

Leadership

Executive communication

Change management

Strategic thinking

Data-driven decisions

Budget management

ROI analysis

Influence skills

Cross-functional collaboration

Process improvement

Customer focus

Stakeholder management

Strategic business case development

Executive leadership

Change agility

Education

Bachelor's degree

12 years of relevant experience

Tools

Six Sigma certification

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

This Sr. Director of Employee Experience Delivery will be responsible for leading five journey teams and a small team of HR Liaisons. It will be responsible for creating a culture of collaboration between journeys and HR Liaisons and among other areas of HR to effectively deliver engaging and inclusive employee journeys. This includes delivery of a high-quality, tailored experience across journeys for business leaders. They will also lead, inspire, coach, and develop the Journey Owners and HR Liaisons as well as the broader teams.

Required Job Qualifications

• Bachelor's degree and 12 years of relevant experience
• 5 years management experience
• Experience supporting M&A or business integration in HR
• Experience delivering people programs and/or supporting employee services
• Experience redesigning processes and driving continuous improvement
• Data-driven strategic decision making
• Leadership and organizational skills
• Executive level communication and influence skills
• Comfort with change, nimble ways of working
• Collective ownership mindset
• Continuous improvement mindset
• Service orientation and customer obsession
• Desire to understand key stakeholder needs and proactively deliver
• Innovation acumen and ability to drive repeatable processes while using technology to improve
• Overseeing the annual budget and allocating resources for various projects and operational needs.
• Translating needs and initiatives into compelling business cases.
• Conducting cost-benefit analyses to justify investments and ensure ROI.

Preferred Job Qualifications

• Six sigma certification

Compensation: $146,700.00 - $272,400.00

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.