Head of Email Campaign Operations & Execution

Prudential Ins Co of America; Newark (NJ); On-site; USD 115,000 - 189,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) plan with company match

Pension Plan

Wellness Programs

Education Benefit

Employee Stock Purchase Plan

Job summary

Prudential Financial, Inc. is seeking a Manager, Email Operations & Execution to lead the operational delivery of enterprise email marketing and lifecycle communications.

This role partners with strategy, audience & programs, and Martech teams to ensure accurate, scalable, and compliant execution that drives measurable business impact. You will oversee campaigns, governance, and post-launch support, while developing the Email Operations & Execution team and driving process improvements across

Qualifications

• Strong experience in email marketing, marketing automation, campaign operations, or digital marketing execution.

Responsibilities

• Lead the execution of email campaigns, lifecycle programs, and automated communications across business units.
• Ensure campaigns are delivered accurately, on time, and in alignment with business requirements and operational standards.
• Oversee campaign readiness, deployment processes, quality assurance, and post-launch support.
• Drive consistency and operational excellence across all email execution activities.
• Establish and maintain scalable workflows, execution standards, and quality controls.
• Ensure compliance with marketing, brand, regulatory, and data governance requirements.
• Continuously improve processes that increase efficiency, reduce risk, and enhance execution quality.
• Partner with Email Audience & Programs and Martech product owner teams to support process optimization and automation opportunities.
• Lead, coach, and develop the Email Operations & Execution team.
• Manage workload prioritization, resource allocation, and delivery planning across projects and business priorities.
• Foster a culture of accountability, collaboration, continuous improvement, and operational excellence.
• Build team capabilities and delivery capacity through effective use of internal talent, external partners, and scalable operational support models.
• Partner with strategy, audience & programs, Martech platforms, creative, and analytics teams to translate marketing objectives into executable programs.
• Communicate priorities, risks, dependencies, and operational recommendations to stakeholders and leadership.
• Support alignment between strategic planning and execution to ensure successful delivery of marketing initiatives.
• Serve as a trusted operational partner across the Email & Marketing Automation organization.

Skills

Email marketing

Marketing automation

Campaign operations

Digital marketing

Job description

Prudential Financial, Inc. is seeking a Manager, Email Operations & Execution to lead the operational delivery of enterprise email marketing and lifecycle communications.

This role partners with strategy, audience & programs, and Martech teams to ensure accurate, scalable, and compliant execution that drives measurable business impact. You will oversee campaigns, governance, and post-launch support, while developing the Email Operations & Execution team and driving process improvements across