Senior Email Marketing Architect & Operations Lead

Frontdoor, Inc.; Northern (KY); Hybrid; USD 103,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Wellbeing program

401(k) matching

Employee stock purchase plan

Job summary

Frontdoor, Inc. is seeking an experienced Email Marketing Operations professional to own end-to-end email development and deployment across our portfolio of brands including American Home Shield.

You will build scalable templates, implement personalization, and ensure cross-client compatibility. In this role you will collaborate with marketing, engineering, and data teams, optimize for deliverability and performance, and drive continuous improvements to our email infrastructure.

Qualifications

• 5+ years of experience in email marketing operations.
• Advanced proficiency in HTML and CSS for email.
• Deep understanding of email client rendering, responsive design, and accessibility.
• Strong working knowledge of audience segmentation and personalization logic.
• Experience partnering with engineering, data, and marketing stakeholders.
• Detail-oriented with testing and continuous optimization.

Responsibilities

• Own end-to-end email development, optimization, QA, and deployment.
• Write and maintain clean HTML/CSS for email with cross-client compatibility.
• Build modular, reusable email templates and components.
• Implement dynamic content, personalization, and conditional logic.
• Lead QA processes including rendering validation and deliverability safeguards.
• Continuously optimize code for load speed, accessibility, and inbox performance.
• Translate marketing requirements into scalable technical builds.
• Act as a key connector between marketing, engineering, and data teams to ensure seamless campaign execution.
• Leverage customer data to deliver targeted, behavior-driven communications.
• Partner with data engineering to maintain reliable data flows and integrations.
• Proactively identify and implement improvements to email infrastructure, templates, and processes.
• Act as a technical subject matter expert for email marketing within the organization.

Skills

Email ops

HTML email

HTML/CSS

Email rendering

Segmentation

Personalization

Collaboration

Job description

Frontdoor, Inc. is seeking an experienced Email Marketing Operations professional to own end-to-end email development and deployment across our portfolio of brands including American Home Shield.

You will build scalable templates, implement personalization, and ensure cross-client compatibility. In this role you will collaborate with marketing, engineering, and data teams, optimize for deliverability and performance, and drive continuous improvements to our email infrastructure.