Digital Consumer Experience Strategy Lead

BioSpace; Cambridge (MA); On-site; USD 180,000 - 280,000; Full time

Job summary

Sanofi in Morristown, NJ seeks a Digital Consumer Experience Strategy Lead to shape end-to-end CX for patient, customer and staff-facing digital products. You will align CX with product roadmaps, user needs, and technical frameworks while collaborating across teams to deliver integrated experiences.

The role requires strong analytical and strategic planning abilities, international perspective, and a track record in digital product management and CX measurement.

Qualifications

• Bachelor's degree or equivalent work experience required.
• 8+ years as a hands-on CX/UX strategist in a large org, agency or startup.
• Experience with user research, feedback and market data.
• Advocate for user-centric design within a global organization.
• Familiarity with pharma/health tech is a plus.
• Professional English communication, including outside the USA.

Responsibilities

• Define CX strategy across digital products with research insights and metrics.
• Meet milestones, manage risk, and improve process efficiency.
• Collaborate to document and maintain CX strategy and operations for Sanofi products.
• Allocate resources and lead a team of CX Strategy staff and contractors.
• Mentor team members and stay current on industry changes.
• Uphold excellence in consumer experience and influence product strategy.
• Represent CX Strategy across business units and corporate functions.
• Integrate CX within digital development and advocate CX internally.
• Drive cross-functional change with Global BU, R&D and Engineering.

Skills

Analytical thinking

Clear communication

Strategic CX planning

Business acumen

Digital product management

CX measurement

Global experience

Emotional intelligence

Education

Bachelor's degree in Design, HCI, MBA or related field

Masters degree a plus

Job description

Job Title: R2870298 Digital Consumer Experience Strategy Lead

Location: Morristown, NJ

About The Job

Sanofi is a leading pharma company under deep digital transformation in its different engagements with patients, customers, employees, and stakeholders. The Consumer Experience (CX) Strategy lead provides the end-to-end consumer experience strategy and digital solutions for Sanofi patients, customers, and staffs to work seamlessly and easily across products and services within its ecosystem while aligning with the product roadmap, needs of users, market customers, and technical frameworks.

You develop CX strategy to differentiate and deliver innovative digital solutions that will make health care more accessible, more integrated and more reliable for users in collaboration with cross functional teams and other key stakeholders. You will identify and set CX strategy, envision complex CX ecosystems, and inspire teams to push the boundaries of whats possible. Your success will see your strategies being the lighthouse for the projects you are working on.

CX is a new function within Sanofi, and the work will require evangelization, delivery, and high adaptability to change. This new team is entails project management, research, design (visual and UX), prototyping and strategy.

Join the digital engine driving Sanofi's transformation - where AI, automation, and bold experimentation power faster science and smarter decisions. Here, you'll help build the first biopharma company powered by AI at scale.

About Sanofi

Were an R&D-driven, AI-powered biopharma company committed to improving peoples lives and delivering compelling growth. Our deep understanding of the immune system and innovative pipeline enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve peoples lives.

Main Responsibilities

• Deliver CX strategy across digital products for the organization: define plans, principles, based on research and insights and measurement frameworks
• Ensure CX Strategy meets agreed upon milestones, mitigating risk and maximizing process efficiency
• Work closely with direct and indirect team members to define, document, share and maintain our overall user experience strategy, rollout, and operations for Sanofi products and digital solutions
• Reallocate resources appropriately to deliver on priorities under tight deadlines; responsible for leading a team of CX Strategy employees and contractors
• Mentor, share and empower the team to stay informed of changes in the industry, constantly learn and grow as a CX Strategist
• Embody excellence in consumer experience at all level and influence product and service strategy direction
• Influential leader representing CX Strategy across the business and corporate, including product and service development functions:
• Integrate CX Strategy within the Consumer Experience and digital development process and be an advocate for CX within Digital, partner organizations and stakeholder groups
• Affect deep levels of change in terms of how CX functions with its peers in Global Business Units, R&D, Corporate and Engineering

Knowledge, Skills & Abilities

• Strong analytical skills with ability to absorb qual and quant data in order to synthesize key challenges or learnings.
• Strong communication and presentation skills to convey recommendations efficiently
• Strategic planning for CX: Recognized ability to draw plans from assessment based on product roadmap, team maturity, existing knowledge gaps, business priorities.
• Strong business acumen, with ability to understand value generation and business modelling
• Digital product management skills: Deep understanding of what makes a digital product, with notions of agile, CX, in order to be best advice to Digital product owners
• CX Measurement frameworks knowledge and practice, both in qual and quant, to setup measure of efficacy.
• International experience, with understanding of cultural sensitives as the role is global
• High EQ to manage different stakeholders within the organisation and understand how to bring them along.

About You

Basic Qualifications:

• Bachelor's degree or equivalent work experience in Design, HCI, MBA or related field. Masters degree in relevant field a plus
• 8 years of hands-on CX/UX strategist at a large global enterprise experience, agency, consulting or Start-up/scale-up is a must, in the context of digital product or software design.
• Solid understanding of how to create, measure and refine consumer experience strategy based on user research, human factors, customer feedback and market data
• Embody a strong and effective users point of view inside the organization.
• Familiarity with pharma/health technology is a plus
• English communication skills on a professional level (verbal and written) for candidates out of USA

Preferred Qualifications

• You are a vibrant and engaging storyteller with strong business communication and presentation abilities to all levels of the company
• Agility, Decisiveness, Resilience, Transparent Communications, and Openness with strong attention to details
• Comfortable with change and ambiguity: you are naturally confident in a shifting world.
• You bring the ability and interest to help lead cultural shifts in the organization including Digitaltransformation
• You have an intellectual curiosity that inspires others around you
• Culturally curious, you are willing to work in an international environment

Why Choose Us

Bring the miracles of science to life alongside a supportive, future-focused team.

Discover endless opportunities to grow your talent and drive your career, whether its through a promotion or lateral move, at home or internationally.

Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks gender-neutral parental leave.

Join the digital force behind Sanofi's AI-powered pipeline, where Expert, Generative, and Snackable AI accelerate the discovery, development and delivery of breakthrough treatments to patients.

Help reduce time from discovery to commercialization, delivering life-changing medicines to patients faster than ever.

Benefit from pioneering partnerships with OpenAI, AQEMIA, IBM, and others.

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Aff…

All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.