Head of Data Center & Enterprise Operations (Remote)

Advocate Health; United States; Remote; USD 104,000 - 166,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Advocate Health is seeking an IT leadership role focused on overseeing Data Centers, compute/server operations, storage and backup, middleware, and enterprise infrastructure monitoring. You will drive operational availability and incident response, collaborating with Cybersecurity, Engineering, and Application Support to minimize business impact and speed recovery.

The role emphasizes building a high-performing operations team, achieving service continuity, and implementing standardized

Qualifications

• Demonstrated leadership skills and proven track record of managing/directing technical staff and financial resources through various system life cycle phases.
• Extensive background in the information service field, including design, programming, testing, implementation, hardware, systems software, and computer operations.
• Effective team leadership skills with demonstrated ability to manage multidiscipline, high performance work teams and development groups; demonstrated competency in the execution of multiple projects, including managing resource across multiple projects to meet goals; development of efficient and effective solutions to diverse and complex business problems; and demonstrated strong abilities in relationship management.
• Broad understanding of cultural and organizational change management processes, including workflow analysis, process re-design, benefits analysis/measurement, training, and support
• Strong listening, interpersonal, and critical thinking skills. Active coach and mentor who provides feedback in a quick and accurate manner.
• An in-depth understanding of health care systems and capabilities of available technologies in the marketplace.
• Strong oral and written communication skills.
• Excellent planning and organization skills.

Responsibilities

• Lead Data Center and Enterprise Operations, with responsibility for Data Center Management, Compute/Server Operations, Storage & Backup, Middleware Operations, and Enterprise Infrastructure Monitoring, providing overall leadership and accountability for the teams that operate and support the company’s critical production infrastructure.
• Own the operational availability and reliability of enterprise infrastructure, ensuring data center, compute/server, storage and backup, middleware, and infrastructure monitoring services are proactively monitored, maintained, and operated to established availability, performance, resiliency, and service-level expectations.
• Provide 24x7 operational leadership and infrastructure incident response, ensuring effective event detection, triage, escalation, service restoration, and operational coordination during infrastructure incidents, while partnering closely with Major Incident Management, Disaster Recovery, Engineering, Cybersecurity, and Application Support to minimize business impact and accelerate recovery.
• Drive operational excellence and service management, establishing consistent practices and accountability across change, incident, problem, event, capacity, configuration, patching, maintenance, and technology lifecycle management, with a focus on improving service stability, reducing repeat incidents and operational risk, increasing automation, and minimizing manual effort.
• Own data center operational readiness and infrastructure continuity, ensuring facility and technology coordination, environmental monitoring, hardware deployment and maintenance, backup and recovery operations, capacity management, and infrastructure recovery readiness, while partnering with Disaster Recovery and Engineering to ensure critical infrastructure can be effectively recovered when required.
• Develop the operations organization and continuously improve how infrastructure services are delivered, building strong technical leaders, teams, and operational capabilities while advancing automation, observability, proactive monitoring, operational metrics, runbook maturity, vendor management, and continuous service improvement to increase efficiency, consistency, and service reliability.

Skills

Leadership

Info services

Team leadership

Change management

Interpersonal skills

Healthcare IT

Communication skills

Planning skills

Education

Bachelor’s degree in information technology or related field

Job description

Advocate Health is seeking an IT leadership role focused on overseeing Data Centers, compute/server operations, storage and backup, middleware, and enterprise infrastructure monitoring. You will drive operational availability and incident response, collaborating with Cybersecurity, Engineering, and Application Support to minimize business impact and speed recovery.

The role emphasizes building a high-performing operations team, achieving service continuity, and implementing standardized