Director Data Center & Enterprise Operations

aah; États-Unis; À distance; USD 104 000 - 166 000; Plein temps

Résumé du poste

aah is seeking an experienced leader to direct Data Center and Enterprise Operations, responsible for managing data center services, compute/server, storage and backup, middleware, and infrastructure monitoring. The role demands 24x7 operational leadership, incident response, and close collaboration with Engineering, Cybersecurity, and Application Support teams.

With a Bachelor's degree, this position emphasizes operational excellence, automation, runbook maturity, and cost-effective delivery of

Qualifications

• Bachelor's degree required.

Responsabilités

• Lead Data Center and Enterprise Operations, overseeing data center management, compute/server, storage and backup, middleware and monitoring.
• Ensure availability and reliability of enterprise infrastructure with proactive monitoring and SLAs.
• Provide 24x7 operational leadership and incident response coordination with cross-functional teams.
• Drive IT operations excellence, governance, change, incident, problem, capacity and lifecycle management.
• Develop and mentor the operations organization, improve automation, observability and runbook maturity.
• Manage staff assignments, training, and project execution within budget and timelines.
• Oversee contracts, vendor relationships and HR responsibilities for the team.

Formation

Bachelor's degree

Description du poste

Department: 12232 Enterprise Corporate - Data Centers & Disaster Recovery

Status: Full time

Benefits Eligible: Yes

Hou rs Per Week: 40

Schedule Details/Additional Information: This role can be 100% remote.

Pay Range: $75.40 - $120.65

MAJOR RESPONSIBILITIES

• Lead Data Center and Enterprise Operations, with responsibility for Data Center Management, Compute/Server Operations, Storage & Backup, Middleware Operations, and Enterprise Infrastructure Monitoring, providing overall leadership and accountability for the teams that operate and support the company's critical production infrastructure.
• Own the operational availability and reliability of enterprise infrastructure, ensuring data center, compute/server, storage and backup, middleware, and infrastructure monitoring services are proactively monitored, maintained, and operated to established availability, performance, resiliency, and service-level expectations.
• Provide 24x7 operational leadership and infrastructure incident response, ensuring effective event detection, triage, escalation, service restoration, and operational coordination during infrastructure incidents, while partnering closely with Major Incident Management, Disaster Recovery, Engineering, Cybersecurity, and Application Support to minimize business impact and accelerate recovery.
• Drive operational excellence and service management, establishing consistent practices and accountability across change, incident, problem, event, capacity, configuration, patching, maintenance, and technology lifecycle management, with a focus on improving service stability, reducing repeat incidents and operational risk, increasing automation, and minimizing manual effort.
• Own data center operational readiness and infrastructure continuity, ensuring facility and technology coordination, environmental monitoring, hardware deployment and maintenance, backup and recovery operations, capacity management, and infrastructure recovery readiness, while partnering with Disaster Recovery and Engineering to ensure critical infrastructure can be effectively recovered when required.
• Develop the operations organization and continuously improve how infrastructure services are delivered, building strong technical leaders, teams, and operational capabilities while advancing automation, observability, proactive monitoring, operational metrics, runbook maturity, vendor management, and continuous service improvement to increase efficiency, consistency, and service reliability.
• Manages and provides support for changes/enhancements by assigning projects to appropriate personnel ensuring that staff has adequate training and understanding of project context within Advocate, ensuring that proper analysis, testing, and user consultation procedures are followed and that projects are executed within cost and time constraints to meet requirements.
• Oversees the implementation, training and support associated with designated solutions are accomplished in a manner that operationalizes cultural and organizational change management processes and facilitates achievement of project goals.
• Consults with users to identify, evaluate, and formulate strategies to deal with opportunities for improvements in solutions. Ensures all engineering activities and support efforts are closely coordinated with all business units. Ensures that user personnel remain informed throughout the design and implementation process and is available to user personnel to discuss issues and recommend solutions to challenges. Serves as an escalation point for problem-solving and issue resolution.
• Assists with the management of hardware, software and/or consultant contracts and service agreements. Establishes and maintains vendor relationships.
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

Level of Education: Bachelor's