Head of Customer Success - Remote, Scale & Lead B2B SaaS

Jobgether; United States; Remote; USD 300,000 - 350,000; Full time

Benefits offered by this job

Equity opportunities

Comprehensive health benefits

Flexible paid time off

Remote-first work environment

Quarterly team off-sites

Parental leave

Job summary

Jobgether is seeking a Head of Customer Success in the United States. This senior leadership role will shape and scale the customer experience for a fast-growing B2B SaaS company focused on software security and developer tools.

You will lead Technical Account Management and Customer Success, building teams and scalable programs that drive value across the customer journey from onboarding to expansion. Collaborating with Sales, Product, Engineering, and Support, you will translate customer

Qualifications

• 12+ years in Customer Success, Account Management, or related roles with leadership experience.
• Experience building and scaling technical, customer-facing organizations in a B2B SaaS environment.
• Proven ability to develop leaders, build high-performing teams and drive ownership.
• Track record of improving adoption, retention, and business outcomes.

Responsibilities

• Build and lead Technical Account Management and Customer Success teams, including hiring and coaching.
• Define roles, accountability, and a culture of continuous improvement.
• Design and oversee a seamless customer journey from evaluation to onboarding and adoption.
• Develop scalable CS programs to accelerate value, product engagement, and retention.
• Partner with Sales to strengthen renewals, identify growth opportunities, and manage risk.
• Collaborate with Product, Engineering, and Support to translate customer feedback into improvements.
• Define scalable processes, metrics, and operating rhythms to support growth.
• Monitor health, adoption, retention, and team performance to guide decisions.
• Support long-term customer relationships and business growth.

Skills

Executive leadership

Customer Success

B2B SaaS

Cross-functional leadership

Data-driven decisions

Renewals & expansion

Stakeholder management

Job description

Jobgether is seeking a Head of Customer Success in the United States. This senior leadership role will shape and scale the customer experience for a fast-growing B2B SaaS company focused on software security and developer tools.

You will lead Technical Account Management and Customer Success, building teams and scalable programs that drive value across the customer journey from onboarding to expansion. Collaborating with Sales, Product, Engineering, and Support, you will translate customer