Remote SaaS Customer Success Director - EdTech

Jobgether; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Fully remote

Professional development

Paid time off

Job summary

Jobgether is seeking a Customer Success Director based in the United States to lead the CS and Enablement teams, drive retention, renewals, and expansion, and partner with Sales, Product, Engineering, and Marketing to deliver a scalable customer experience for education technology solutions.

The role is fully remote and requires building scalable processes, playbooks, and executive relationships with senior customers.

Qualifications

• 7+ years in Customer Success, account management, or implementation within a SaaS environment.
• 3+ years managing customer-facing teams.
• Proven track record in retention, renewals, and account expansion.
• Strong CS operations knowledge: health monitoring, renewal forecasting, lifecycle management, escalation.
• Experience designing scalable CS strategies for different segments.

Responsibilities

• Lead and develop the team: Manage, mentor, coach CS Managers and Enablement Managers.
• Establish performance goals and coaching practices for individuals and team.
• Oversee hiring, onboarding, and workforce planning to optimize workload distribution.
• Own renewal strategy, retention, and account expansion initiatives.
• Develop renewal and growth forecasts; identify risks and proactive strategies.
• Collaborate with CS Managers to improve account planning and renewal readiness.

Skills

People management

Strategic leadership

Customer success

Analytical skills

Tools

HubSpot

Gong

Job description

Jobgether is seeking a Customer Success Director based in the United States to lead the CS and Enablement teams, drive retention, renewals, and expansion, and partner with Sales, Product, Engineering, and Marketing to deliver a scalable customer experience for education technology solutions.

The role is fully remote and requires building scalable processes, playbooks, and executive relationships with senior customers.