Chief Customer Success & Technical Account Leader (Remote)

Partner Company; United States; Remote; USD 300,000 - 350,000; Full time

Benefits offered by this job

Health benefits

Equity opportunities

Flexible PTO

Parental leave

Job summary

Partner Company is a fast-growing B2B SaaS provider focused on software security and developer tools. We are a remote-first organization with a global team seeking a senior leader to grow and scale Technical Account Management and Customer Success.

The role requires 12+ years in Customer Success or related fields, including five years in a senior leadership capacity, and a proven ability to build scalable, data-driven customer-facing teams.

Qualifications

• 12+ years in Customer Success or related functions, incl. 5+ years in senior leadership.
• Proven experience building and scaling technical, customer-facing organizations in B2B SaaS.
• Strong commercial judgment and data-driven decision making.

Responsibilities

• Build, lead, and develop high-performing teams across Technical Account Management and Customer Success.
• Design and oversee a seamless customer journey from technical evaluation to ongoing engagement.
• Partner with Sales to identify customer risks and strengthen renewal strategies.

Skills

Team leadership

Customer Success

Data-driven decisions

Strategic thinking

Job description

Partner Company is a fast-growing B2B SaaS provider focused on software security and developer tools. We are a remote-first organization with a global team seeking a senior leader to grow and scale Technical Account Management and Customer Success.

The role requires 12+ years in Customer Success or related fields, including five years in a senior leadership capacity, and a proven ability to build scalable, data-driven customer-facing teams.