Remote Head of Customer Success & Support - Enterprise

Jobgether; United States; Remote; USD 170,000 - 250,000; Full time

Benefits offered by this job

Fully remote opportunity (US/Canada)

Job summary

Jobgether is seeking a hands-on Head of Customer Success & Support to build and scale the post-sale journey for a growing B2B SaaS marketplace. You will own key enterprise relationships, oversee a small CS & Support team, and establish SLAs, onboarding playbooks, and health metrics.

You will drive renewals, expansion, and vendor collaboration, partnering with Sales and Product to translate customer feedback into platform improvements.

Qualifications

• At least 6 years in Customer Success or AM, with 3+ years managing enterprise accounts.
• Hands-on leader who can coach a small CS & Support team while managing key relationships.
• Proven track record scaling CS/Support in a startup or growth-stage SaaS.
• Experience communicating with C-suite executives and senior leaders.
• Familiarity with renewal discussions, pricing, and vendor risk domains.
• Strong data-driven approach to account health and retention metrics.

Responsibilities

• Manage strategic accounts across enterprise clients and vendor partners, building trusted relationships.
• Lead, hire, coach, and develop a small Customer Success & Support team.
• Build onboarding playbooks, SLAs, escalation paths, and ticketing workflows.
• Establish account health scoring and reporting for adoption and renewal risk.
• Partner with Sales on renewals, pricing, and expansion opportunities.
• Lead quarterly business reviews and vendor performance assessments.

Skills

Leadership

Stakeholder management

Strategic planning

Communication

Customer-centric

Contracting & renewals

Tools

Attio

Intercom

Job description

Jobgether is seeking a hands-on Head of Customer Success & Support to build and scale the post-sale journey for a growing B2B SaaS marketplace. You will own key enterprise relationships, oversee a small CS & Support team, and establish SLAs, onboarding playbooks, and health metrics.

You will drive renewals, expansion, and vendor collaboration, partnering with Sales and Product to translate customer feedback into platform improvements.