Remote-First Enterprise SaaS Customer Success for Hospitality

Jobgether; United States; A distancia; USD 120.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-first culture

Global SaaS organization

Career development

International exposure

Collaborative team culture

Meaningful impact

Descripción de la vacante

Jobgether is seeking an experienced Enterprise Customer Success Manager to manage a portfolio of large SaaS customers across the United States. You will drive retention, adoption, and expansion while partnering with product, sales, and support teams.

You will lead quarterly business reviews, monitor account health, and advocate for customers to deliver measurable business outcomes in a remote-first, globally connected environment.

Formación

• 5+ years in customer success, account management, or similar role.
• Experience with enterprise-level SaaS customers and complex relationships.
• Familiarity with SaaS business models and ARR exposure is preferred.
• Restaurant/hospitality operations knowledge is advantageous.
• Strong written and verbal communication for senior stakeholders.

Responsabilidades

• Enterprise Account Management: manage relationships with a portfolio of large enterprise customers.
• Customer Retention & Satisfaction: drive loyalty and retention through proactive health monitoring.
• QBRs: plan and lead Quarterly Business Reviews with key stakeholders.
• Product Adoption & Engagement: develop strategies to increase product adoption and value.
• Account Growth & Expansion: identify opportunities for growth aligned with customer needs.
• Customer Advocacy: relay feedback and issues to product and support teams.
• Cross-Functional Collaboration: work with Product, Sales, Support, including US-based colleagues.
• Operational Understanding: leverage restaurant/hospitality operations knowledge to advise customers.
• Service Excellence: maintain high standards of customer service and issue resolution.
• Customer Success Strategy: contribute to broader engagement and retention initiatives.

Conocimientos

Enterprise account management

Customer success

SaaS

Quarterly business reviews

Cross-functional collaboration

Restaurant/hospitality domain

Communication skills

Strategic relationship management

Descripción del empleo

Jobgether is seeking an experienced Enterprise Customer Success Manager to manage a portfolio of large SaaS customers across the United States. You will drive retention, adoption, and expansion while partnering with product, sales, and support teams.

You will lead quarterly business reviews, monitor account health, and advocate for customers to deliver measurable business outcomes in a remote-first, globally connected environment.