VP, Customer Success (Fully Remote)

Jobgether SRL; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Jobgether SRL, a B2B SaaS provider specializing in HR technology and employee engagement solutions, is scaling its customer success organization for significant growth. The role focuses on delivering strategic value to customers and aligning CS initiatives with company objectives.

The candidate will lead a remote-first team, drive retention and expansion, and collaborate with product and engineering to voice the customer perspective, ensuring measurable ROI and a strong, data-driven operating

Job description

• Define and execute the overall Customer Success and Support strategy aligned with company objectives.
• Build and scale a high-performing Customer Success organization with clear performance standards.

Customer Value and Growth:

• Drive customer retention, expansion, upselling, and cross-selling in collaboration with Sales.
• Ensure customers realize measurable ROI and achieve their business objectives.

Operational Excellence:

• Use data-driven insights to improve team performance, forecasting, and operational efficiency.
• Foster a customer-centric culture and represent the customer voice to product and engineering.

Jobgether

The company is a B2B SaaS provider specializing in HR technology and employee engagement solutions. It fosters a customer-centric, remote-first culture and is scaling its customer success organization for significant growth.