Head of Customer Success & Implementation Delivery | Remote

Jobgether; United States; Remote; USD 200,000 - 270,000; Full time

Benefits offered by this job

Health coverage

Life insurance

Retirement programs

1% charitable giving

Job summary

Jobgether is seeking a Head of Customer Success and Implementation Delivery in the United States. This remote leadership role guides customer success and implementation services for a life sciences-focused conversational AI platform.

You will shape service delivery, build a high-performing team, and align account strategies with customer needs and product priorities. As a member of the leadership team, you will leverage data and analytics to improve adoption, retention, and ROI, partnering with

Qualifications

• Experience building and leading teams with direct people management.
• Life sciences industry experience in a service-related role.
• Experience using data/analytics to measure performance and drive improvements.
• Strong leadership and organizational skills with ability to manage multiple engagements.
• Hands-on, detail-oriented management style guiding teams toward goals.
• Ability to collaborate with sales, product, and customer stakeholders.

Responsibilities

• Build and lead the customer success and implementation delivery team.
• Set team priorities and oversee customer implementations and delivery activities.
• Use data and analytics to improve product adoption and retention.
• Partner with sales to develop account plans for long-term value.
• Collaborate with product teams to relay feedback and suggest improvements.
• Maintain strong relationships with customer leaders to ensure outcomes.
• Represent the organization at customer summits and events.
• Lead with hands-on management while pursuing strategic objectives.

Skills

Team leadership

People management

Data analytics

Stakeholder collaboration

Strategic thinking

Operational execution

Job description

Jobgether is seeking a Head of Customer Success and Implementation Delivery in the United States. This remote leadership role guides customer success and implementation services for a life sciences-focused conversational AI platform.

You will shape service delivery, build a high-performing team, and align account strategies with customer needs and product priorities. As a member of the leadership team, you will leverage data and analytics to improve adoption, retention, and ROI, partnering with