Head of Customer Success - Loyalty and Partner Platforms (B2B) (Fully Remote)

Partner Company; United States; Remote; USD 95,000 - 140,000; Full time

Benefits offered by this job

Fully remote

Equity

Tokens

Job summary

Partner Company is seeking a Senior Customer Success Lead to own end-to-end onboarding and lifecycle management for B2B customers in a fully remote, AI-first environment.

You will collaborate with sales to drive growth, implement HubSpot automation, and build scalable API integrations, combining German and English fluency with hands-on ownership in a growing international startup.

This is the first dedicated CS hire, offering equity and tokens and high autonomy.

Qualifications

• 5+ years in customer success; fluent in German and English.
• Strong HubSpot, AI automation, and API integration skills.

Responsibilities

• Lead end-to-end onboarding and lifecycle management for B2B customers.
• Collaborate with sales to drive growth and build scalable AI-powered processes.

Skills

German language

English language

HubSpot usage

AI automation

API integration

Tools

HubSpot

Job description

• Lead end-to-end onboarding and lifecycle management for B2B customers.
• Collaborate with sales to drive growth and build scalable AI-powered processes.

What We're Looking For:

• 5+ years in customer success with fluency in German and English.
• Strong HubSpot, AI automation, and API integration skills.

Why Join:

• Fully remote, AI-first startup with equity and tokens.
• First dedicated CS hire with high ownership and growth.

Partner Company

They provide a B2B loyalty and partner platform, helping businesses maximize value through AI-powered customer success workflows. The company is a growing international startup with an AI-first culture, seeking its first dedicated customer success hire.