Remote AI-Driven Customer Success Leader: Loyalty&Partners

qiibee; United States; Remote; Confidential; Full time

Benefits offered by this job

Fully remote

Equity share

qiibee tokens (QBX)

Fast-paced remote startup

Job summary

qiibee is seeking a proactive Head of Customer Success to own onboarding and lifecycle management for B2B customers in an AI-first, fully remote setup. You will drive customer success across the lifecycle, leveraging AI to optimize campaigns, insights, and engagement.

You will manage end-to-end onboarding, establish KPIs with sales, and maintain a best-in-class CRM while collaborating across time zones in a fast-paced startup environment.

Qualifications

• 5+ years of customer success, onboarding, or account management in loyalty, SaaS, or payments.
• Proficiency with AI tools to build workflows and automations.
• Strong understanding of digital integrations (APIs, vouchers, dashboards).
• Hands-on experience with CRM systems such as HubSpot.

Responsibilities

• Own end-to-end onboarding of new customers from setup to go-live.
• Lead customers through the Launch Checklist and milestone tracking.
• Own operational customer relationships for active customers.
• Align with sales on CS strategy and KPIs.
• Drive visibility and performance across the partner's cross-media mix.
• Ensure communications and visuals meet brand and compliance guidelines.
• Own a best-in-class CRM in HubSpot with AI-assisted logging and data enrichment.
• Lead regular customer reviews and analyze performance data for improvements.
• Manage issue resolution and feedback loops to improve experience.
• Accelerate issue resolution with AI for ticket categorization and auto-responses.

Skills

5+ years CS experience

English fluency

German (plus)

Onboarding & lifecycle

AI workflows

CRM strategy

Tools

HubSpot

Claude AI

Job description

qiibee is seeking a proactive Head of Customer Success to own onboarding and lifecycle management for B2B customers in an AI-first, fully remote setup. You will drive customer success across the lifecycle, leveraging AI to optimize campaigns, insights, and engagement.

You will manage end-to-end onboarding, establish KPIs with sales, and maintain a best-in-class CRM while collaborating across time zones in a fast-paced startup environment.