Head of Customer Success

Haut.AI; United States; Sur place; GBP 90 000 - 140 000; Plein temps

Avantages offerts par ce poste

Fully remote across EU/UK time zones

Laptop provided

Paid time off

Résumé du poste

Haut.AI is a pioneering BeautyTech startup seeking a Head of Customer Success to lead and scale our CS function from the ground up, personally stewarding our most valuable client relationships. You will design comprehensive CS operations including onboarding, adoption, renewals and expansion, while driving measurable outcomes across the account base.

You will manage and grow our strategic enterprise portfolios, build scalable health-score systems to surface risks early, and partner with Product

Qualifications

• 6+ years in Customer Success or Account Management at a SaaS / tech company, with 2+ years leading a team.
• Experience with enterprise clients — comfortable with senior stakeholders.
• Built CS processes, playbooks, and best practices.
• Experience automating customer health monitoring and risk detection.
• Hands-on leadership style; you set strategy and roll up your sleeves.
• Exceptional English and genuine executive presence.

Responsabilités

• Design comprehensive CS operations: onboarding, accelerated adoption, predictable renewals, strategic expansion
• Personally manage and expand our most strategic enterprise accounts
• Build automated health-score tracking systems that surface risks before they become problems

Connaissances

Customer Success

Account Management

Enterprise clients

Leadership

Process design

Health monitoring

Executive presence

Outils

CRM

Description du poste

Haut.AI is a pioneering BeautyTech startup at the forefront of personalized skincare solutions. We combine scientific research with artificial intelligence to deliver innovative solutions that actually work. Backed by leading European VCs and founded by AI scientists, we operate at the intersection of two explosive growth markets: AI and beauty tech.

We are looking for an experienced and visionary Head of Customer Success to lead, scale, and optimize our Customer Success function. You'll build and lead Customer Success almost from the ground up while personally stewarding our most valuable client relationships.

What You'll Do

• Design comprehensive Customer Success operations: seamless onboarding, accelerated adoption, predictable renewals, strategic expansion
• Personally manage and expand our most strategic enterprise accounts
• Build automated health-score tracking systems that surface risks before they become problems

Team & Culture

• Recruit, develop, and lead a world-class Customer Success team (currently 3 teammates)
• Create scalable playbooks, KPIs, and reporting frameworks for client health, NPS, and revenue expansion
• Integrate CRM workflows with product and support systems for seamless customer experiences

Revenue Impact

• Turn client feedback into real intelligence for Product and Sales.
• Drive measurable expansion revenue through strategic account management.
• Prove that great Customer Success makes money — and own that number.

What Will Help You Thrive in This Role

• 6+ years in Customer Success or Account Management at a SaaS / tech company, with 2+ years leading a team.
• A real track record with enterprise clients — you're comfortable in the room with senior stakeholders.
• You've built top-notch CS processes, playbooks, and best practices before, not just run them.
• Experience automating customer health monitoring and risk detection.
• A hands-on leadership style, you set strategy and roll up your sleeves.
• Exceptional English and genuine executive presence.

Why Haut.AI?

• Competitive base salary + a clear, transparent bonus structure
• Fully remote, with flexibility across EU and UK time zones
• Paid time off and a company-issued laptop
• A collaborative, genuinely supportive team that ships
• Direct impact on product and company growth
• Room to grow at the intersection of AI, science and beauty

Sound like your kind of challenge? Let's talk