Customer Success Manager (Onboarding & Retention)

Jibe Ventures; New York (NY); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Dreamhub is seeking a Customer Success Manager to own onboarding and retention for a fast-growing AI-native CRM platform. You’ll guide customers from signed to live to successful adoption, ensuring value is delivered quickly.

Ideal candidates have 3+ years in B2B SaaS customer success, strong onboarding experience, and proven CRM proficiency with Salesforce or HubSpot. This role blends remote work with NYC-area collaboration.

Qualifications

• 3+ years in Customer Success / Implementation within B2B SaaS.
• Experience with early-stage startups (10–50 employees).
• Strong onboarding experience and CRM proficiency.

Responsibilities

• Lead end-to-end onboarding of customers.
• Run kickoff calls and align on success metrics.
• Configure product, integrations, and data flows.
• Drive fast time-to-value for new customers.
• Build relationships and prevent churn.
• Identify expansion opportunities with customers.

Skills

Customer onboarding

Relationship management

Cross-functional collaboration

Time management

B2B SaaS

Tools

Salesforce

HubSpot

Job description

Location: Hybrid (Remote / NYC) | Experience: 3+ years | Full-Time. Dreamhub is the first AI-native CRM built specifically for B2B SaaS teams. Backed by the founders of MuleSoft, Datadog, and Datorama, we’re transforming how go-to-market teams operate—automating workflows, delivering predictive insights, and driving revenue growth without the manual overhead. We're looking for a Customer Success Manager to own onboarding and retention, with a strong focus on onboarding excellence. You’ll be responsible for taking 7 customers per month from signed, to live, to successful.

What You’ll Do

• Lead end-to-end onboarding
• Run kickoff calls and align on success metrics
• Configure product, integrations, and data flows
• Drive fast time-to-value
• Build relationships and prevent churn
• Identify expansion opportunities

Requirements

• 3+ years in Customer Success / Implementation (B2B SaaS)
• Early-stage startup experience (10–50 employees)
• Strong onboarding experience
• CRM expertise (Salesforce / HubSpot)
• Ability to manage multiple customers in parallel
• MEDDPICC / RevOps background.