Head of CS, AI-Driven Loyalty & Partner Platforms (Remote)

Jobgether; États-Unis; À distance; USD 123 000 - 190 000; Plein temps

Avantages offerts par ce poste

Fully remote

Equity and QBX tokens

Full-time, 40-hour workweek

24 days annual leave

Shape CS function as first dedicated-h

Résumé du poste

Jobgether is seeking a strategic Head of Customer Success to build onboarding and lifecycle management for a growing B2B loyalty and partner platform. As the first dedicated CS hire, you will own the customer journey from integration to performance optimization in a fully remote role.

You will lead cross-functional collaboration with sales, ensure strong onboarding, renewals, and data-driven insights, and shape scalable CS processes.

Qualifications

• Fluency in German and English with excellent written and verbal communication.
• 5+ years of experience in customer success, account management, or partner onboarding in relevant industries.
• Proven ability to manage customer relationships through onboarding, implementation, launch, and ongoing engagement.
• Proficiency with AI tools such as Claude to design workflows and improve processes.
• Strong understanding of digital integrations (APIs, web links, vouchers, campaign dashboards).
• Hands-on experience with HubSpot or similar CRMs, including data management and pipeline optimization.

Responsabilités

• Own the end-to-end onboarding process for new B2B customers, from setup through integration, launch, and ongoing success management.
• Guide partners through the launch checklist, ensuring timely integration and balance top-ups, listings, and communications reviews.
• Manage operational relationships with active customers and maximize value from loyalty partnerships.
• Collaborate with sales to align CS strategies and support customer growth.
• Improve visibility and campaign performance across touchpoints within partner channels.

Connaissances

German

English

Outils

HubSpot

Description du poste

Jobgether is seeking a strategic Head of Customer Success to build onboarding and lifecycle management for a growing B2B loyalty and partner platform. As the first dedicated CS hire, you will own the customer journey from integration to performance optimization in a fully remote role.

You will lead cross-functional collaboration with sales, ensure strong onboarding, renewals, and data-driven insights, and shape scalable CS processes.