Low-touch Customer Success Manager (Fully Remote)

Partner Company; United States; Remote; USD 110.000 - 170.000; Vollzeit

Benefits dieser Stelle

Equity participation

Remote-first

Professional development budget

Open-source contribution allowance

Vacation 30 days

Zusammenfassung

Partner Company is a fast-growing, remote-first technology company helping businesses unlock the potential of automation and AI-powered workflows. The team is distributed across Europe with regular off-sites, emphasizing transparency and collaboration.

The post-sales role manages a portfolio of enterprise customers, guiding onboarding and renewals, and coordinating cross-functional efforts to drive retention and growth in a remote-friendly environment.

Qualifikationen

• Experience managing enterprise SaaS customers and leading kickoff meetings, onboarding, and quarterly business reviews.
• Technical fluency with APIs, integrations and automation architecture.
• Commercial experience supporting renewals and expansion opportunities including upsell and cross-sell.

Aufgaben

• Manage a portfolio of 30 enterprise customers across EMEA as their post-sales partner.
• Guide customers through onboarding, adoption and renewal, translating product usage into business outcomes.
• Monitor customer health and coordinate solutions across internal teams to drive retention and growth.

Kenntnisse

Enterprise SaaS experience

Post-sales & renewals

API integrations

Cross-functional collaboration

Jobbeschreibung

• Manage a portfolio of 30 enterprise customers across EMEA as their primary post-sales partner.
• Guide customers through onboarding, adoption, and renewal, translating product usage into business outcomes.
• Monitor customer health and coordinate solutions across internal teams to drive retention and growth.

Requirements:

• Proven experience managing enterprise SaaS customers and leading kickoffs, onboarding, and quarterly business reviews.
• Technical fluency with APIs, integrations, and automation architecture.
• Commercial experience supporting renewals and expansion opportunities, including upselling and cross-selling.
• Competitive compensation and equity participation.
• 30 days of vacation, health and wellness, and retirement planning.
• Remote-first environment with a professional development budget and open-source contribution allowance.

Partner Company

They are a fast-growing, remote-first technology company focused on helping businesses unlock the potential of automation and AI-powered workflows. The culture emphasizes transparency, collaboration, and continuous learning, with a distributed team across Europe and regular off-sites.