Director of Customer Success (Fully Remote)

SimpleTrials; United States; Remote; USD 150,000 - 210,000; Full time

Job summary

SimpleTrials is seeking a senior leader to steer global customer success, focusing on retention, adoption, and expansion revenue. You will own the strategy, build health scoring, and deliver training while scaling a small team. This role reports to the CEO and emphasizes data-driven, sales-aligned execution.

The ideal candidate is an experienced B2B SaaS CS leader with a track record of reducing churn and partnering with Sales to drive growth. Remote work is possible with ~25% travel.

Qualifications

• Experience leading customer success for B2B SaaS products.
• Proven ability to reduce churn and expand revenue through customer success initiatives.
• Hands-on, data-driven, and comfortable partnering with Sales teams.

Responsibilities

• Build customer health scoring and at-risk account plans.
• Deliver training programs and pass expansion leads to Sales.
• Lead and scale a small customer success team.
• Own retention, adoption, and expansion revenue and report to the CEO.

Skills

B2B SaaS CS leadership

Data-driven

Sales collaboration

Job description

• Report to the CEO and lead global customer success strategy.
• Own retention, adoption, and expansion revenue.

Key Responsibilities:

• Build customer health scoring and at-risk account plans.
• Deliver training programs and pass expansion leads to Sales.
• Lead and scale a small customer success team.

Who You Are:

• Experienced B2B SaaS CS leader with a track record of reducing churn.
• Data-driven, hands-on, and comfortable partnering with Sales.

Compensation:

• Base salary of $170,000 plus bonus and equity.
• Remote work with ~25% travel.

SimpleTrials

SimpleTrials provides a configurable CTMS and eTMF platform for clinical trial teams worldwide. They are a growth-stage SaaS company with double-digit growth, a committed team, and customers across the US, Europe, and APAC.