Head of Customer Intelligence & Strategy

Intuit Inc.; Atlanta (GA); On-site; USD 220,000 - 297,000; Full time

Job summary

Intuit Inc. is seeking a highly experienced Group Manager to lead the Customer Intelligence team within the Global Business Solutions Group.

You will serve as an insights thought partner to VP leaders across Product, Marketing, Sales, Finance, and Customer Success, guiding end-to-end learning, measurement plans, and strategy synthesis. You will collaborate with Business Operations to embed insights into prioritized initiatives, framing problems, testing hypotheses, and delivering data-driven

Qualifications

• 10+ years of experience in customer insights, strategy, analytics, management consulting, or a related field, including 3+ years leading and developing teams
• Experience advising senior executives on complex, high-stakes decisions; you can lead with the answer, structure a clear and concise narrative, and get a VP to a decision in one conversation
• Structured problem solver who can break down ambiguous, complex problems into addressable components, develop hypotheses that guide the work
• Hands-on insights craft: you've personally designed and led research, VOC, or analytics projects end to end
• Multi-method by instinct - you choose the approach that fits the decision and fuse sources into a single story
• Strong business judgment - you connect customer signal to strategy, financial performance, and execution
• Influence without authority - build trusted relationships with senior stakeholders and drive alignment

Responsibilities

• Champion the team's charter and roadmap against high-impact business outcomes
• Serve as trusted advisor to VP/Director+ leaders and define questions strategy must answer
• Partner with Business Operations to connect insight to execution and planning cycles
• Lead complex, ambiguous strategy projects; frame problems and deliver recommendations with a POV
• Mobilize insights by framing options, outlining tradeoffs, and defining success measures
• Synthesize signals across initiatives to surface risk and opportunities
• Build AI-native insights workflows and promote democratized customer truth
• Govern our listening strategy with targeted feedback and statistically sound results
• Coach and grow the team into strategic advisors and strong business thinkers

Skills

Customer insights

Strategy

Analytics

Leadership

Stakeholder influence

SQL

Power BI

Excel

Tools

SQL

Power BI

Excel

Job description

Intuit Inc. is seeking a highly experienced Group Manager to lead the Customer Intelligence team within the Global Business Solutions Group.

You will serve as an insights thought partner to VP leaders across Product, Marketing, Sales, Finance, and Customer Success, guiding end-to-end learning, measurement plans, and strategy synthesis. You will collaborate with Business Operations to embed insights into prioritized initiatives, framing problems, testing hypotheses, and delivering data-driven