Data-Driven Customer Success Strategist

Intuit; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Intuit is seeking a results-oriented professional to turn customer insights into actions that improve experiences for millions of users. You will analyze feedback, translate data into strategies, and lead cross-functional efforts to enhance the end-to-end customer journey.

This role emphasizes storytelling, stakeholder alignment, and leveraging AI to speed insight generation while benchmarking against industry best practices.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 3+ years of experience in customer success, customer experience, account management, or a related customer-facing strategic role.
• Strong analytical skills with experience turning customer data into recommendations.
• Excellent communication and storytelling skills, with the ability to influence cross-functional stakeholders.
• Experience managing or contributing to customer journey or lifecycle initiatives.
• Comfort using AI tools to synthesize customer feedback and accelerate insight generation.

Responsibilities

• Analyze customer feedback and data across the customer journey to identify needs, friction points, and opportunities.
• Develop and communicate customer-centric strategies that connect insight to measurable business outcomes.
• Partner cross-functionally to prioritize and drive initiatives that improve the end-to-end customer experience.
• Craft compelling, data-backed narratives that build stakeholder alignment and drive action.
• Benchmark against industry best practices to bring an outside-in perspective to Intuit's customer strategy.

Skills

Customer success

Data analysis

Communication

Stakeholder management

AI tools usage

Education

Bachelor's degree or equivalent

Job description

Intuit is seeking a results-oriented professional to turn customer insights into actions that improve experiences for millions of users. You will analyze feedback, translate data into strategies, and lead cross-functional efforts to enhance the end-to-end customer journey.

This role emphasizes storytelling, stakeholder alignment, and leveraging AI to speed insight generation while benchmarking against industry best practices.