Head of Customer Intelligence & Strategic Insights

Intuit; Mountain View (CA); On-site; USD 220,000 - 297,000; Full time

Benefits offered by this job

Bonus opportunities

Equity rewards

Job summary

Intuit is seeking a seasoned leader to head the Customer Intelligence team within the Strategy & Business Operations Org. You will drive insights that shape QuickBooks strategy, coach a high-impact team, and partner with VP leaders across Product, Marketing, Sales, Finance, and Customer Success.

Bring hands-on research, VOC, and analytics expertise to influence top-level decisions. You'll champion cross-functional learning, embed customer signals into operating rhythms, and guide end-to-end

Qualifications

• 10+ years of experience in customer insights, strategy, analytics, management consulting, or a related field, including 3+ years leading and developing teams
• Experience advising senior executives on complex, high-stakes decisions; you can lead with the answer, structure a clear and concise narrative, and get a VP to a decision in one conversation
• Structured problem solver who can break down ambiguous, complex problems into addressable components, develop hypotheses that guide the work rather than waiting for data to speak, and know when to kill your own hypothesis; you can turn a broad need into a scoped plan with a clear approach, timeline, and owners
• Hands-on insights craft: you've personally designed and led research, VOC, or analytics projects end to end, and you can still do the work yourself; you're credible with practitioners because you are one
• Multi-method by instinct — you choose the approach that fits the decision (survey, qualitative, behavioral analysis, industry intelligence, or some combination) rather than defaulting to the method you know best, and you can fuse structured and unstructured sources into a single coherent story
• Strong business judgment — you connect customer signal to strategy, financial performance, and execution, and you can tell which findings actually change a decision
• Comfortable with data — you can interrogate a dataset, spot when a signal is biased, incomplete, or misleading, and explain what that means for the conclusion
• Influence without authority — you build trusted relationships with senior stakeholders across Product, Design, Marketing, Analytics, Data Science, Business Operations, and Customer Success, and you can drive alignment across divergent opinions
• Talent steward — you coach and develop others, deliver direct and timely feedback, and build a team culture people want to be part of
• AI-forward — you actively use AI to accelerate and expand what's possible in insights work, and you push your team to do the same
• Bonus: Experience at a top-tier management consulting firm, or in a corporate strategy or business operations function
• Bonus: FinTech, SaaS, or small business software background, or first-hand experience working with small businesses or accountants

Responsibilities

• Champion the team's charter and reputation — set the vision and prioritize the team's roadmap against the highest-impact business outcomes; ensure the team has air time in the right forums
• Serve as a trusted advisor to VP/Director+ leaders — define the questions their strategy must answer to be developed and executed, build learning and measurement plans, and advise directly on high-stakes decisions; maintain a pulse on the current state of the strategy and proactively flag where additional learning or refinement is needed
• Partner with Business Operations to connect insight to execution — embed customer signal into operating rhythms and planning cycles, turning strategy into delivery
• Lead complex, ambiguous strategy projects — frame the problem, develop the hypotheses, design a multi-method approach, run the analysis, and deliver a recommendation with a clear point of view
• Mobilize insights — go beyond "here's what we learned" to frame option sets, articulate tradeoffs, recommend an execution path, and define how we'll measure whether it worked
• Synthesize across the portfolio — connect signals across initiatives to surface risk, strategic health, and opportunity that no single initiative owner can see on their own
• Build AI-native ways of working — make our insights system AI-first across how we capture, analyze, and deliver insights, and champion tooling that democratizes access to customer truth across the business
• Govern our customer listening strategy — ensure we capture targeted, insightful feedback at the moments that matter most, with guardrails that keep customer burden light and results statistically sound
• Coach and grow the team — develop insights professionals into strategic advisors; raise the bar on structured problem solving, executive communication, and business judgment; attract and retain exceptional, diverse talent

Skills

Customer insights

Strategy & analytics

Team leadership

Executive communication

AI-forward

Multi-method analysis

Influence without authority

Problem solving

Finance/business judgment

Management consulting

Job description

Intuit is seeking a seasoned leader to head the Customer Intelligence team within the Strategy & Business Operations Org. You will drive insights that shape QuickBooks strategy, coach a high-impact team, and partner with VP leaders across Product, Marketing, Sales, Finance, and Customer Success.

Bring hands-on research, VOC, and analytics expertise to influence top-level decisions. You'll champion cross-functional learning, embed customer signals into operating rhythms, and guide end-to-end