Group Manager, Customer Intelligence & Strategy

Intuit Inc.; Mountain View (CA); On-site; USD 220,000 - 297,000; Full time

Job summary

Intuit Inc. seeks a Group Manager for the Customer Intelligence team within the Global Business Solutions Group to lead insights and measurement across QuickBooks.

You will guide end-to-end learning plans, synthesize insights, and partner with leaders across Product, Marketing, Sales, Finance, and Customer Success to drive strategic prioritization. The role demands strong hypothesis-driven thinking, structured problem solving, and a track record of influencing senior stakeholders to act on

Qualifications

• 10+ years of experience in customer insights, strategy, analytics, management consulting, or a related field, including 3+ years leading and developing teams.
• Experience advising senior executives on complex, high-stakes decisions; ability to drive a VP to a decision in one conversation.
• Strong problem-solving and storytelling skills to frame problems, test hypotheses, and guide decisions.

Responsibilities

• Champion the team's charter and roadmap against high-impact outcomes.
• Advise VP/Director+ leaders on strategy questions, learning plans and high-stakes decisions.
• Partner with Business Operations to embed customer signal into planning cycles.
• Lead complex, ambiguous strategy projects with a clear point of view and actionable recommendations.
• Mobilize insights with option framing, tradeoffs and execution paths.
• Synthesize signals across initiatives to identify portfolio risks and opportunities.
• Build AI-native insights processes and democratize customer truth across the business.
• Govern customer listening strategy with targeted feedback and sound statistical practices.
• Coach and grow the team into strategic advisors with strong business judgment.

Skills

Customer insights

Strategy

Analytics

Management consulting

Team leadership

Structured problem solving

Executive influence

AI-forward

Job description

Intuit Inc. seeks a Group Manager for the Customer Intelligence team within the Global Business Solutions Group to lead insights and measurement across QuickBooks.

You will guide end-to-end learning plans, synthesize insights, and partner with leaders across Product, Marketing, Sales, Finance, and Customer Success to drive strategic prioritization. The role demands strong hypothesis-driven thinking, structured problem solving, and a track record of influencing senior stakeholders to act on