Head of Customer Enablement - SaaS Growth Leader

Figma; New York (NY); On-site; USD 153,000 - 269,000; Full time

Benefits offered by this job

equity to employees

health, dental, and vision coverage

retirement benefits with company 2-con

paid time off

paid sick leave

holidays

Job summary

Figma is seeking a Manager, Customer Enablement for the New York hub to lead a team of Customer Experience Managers (CEMs). You will shape CEM strategy, coach contributors, and partner across Sales, Support, Product, and Marketing to drive adoption and value realization for Weave customers.

With 3+ years in people management and 5+ years in customer-facing SaaS roles, you will scale teams, build inclusive cultures, and ensure outstanding customer experiences while representing customer needs to

Qualifications

• 3+ years of formal people management experience in Customer Experience or similar post-sales function.
• 5+ years in customer-facing roles within high-growth SaaS companies.
• A customer-first mindset with strong strategic thinking and execution capabilities.
• Ability to lead, inspire, and scale teams through growth and change.
• Excellent communication skills across diverse internal and external audiences.

Responsibilities

• Lead, manage, and grow a team of high-performing CEMs.
• Set clear goals, provide mentorship, and support career development.
• Partner with Sales, Support, Product, and Marketing to meet customer needs.
• Refine and scale playbooks and best practices for CEMs.
• Drive operational excellence through processes, tooling, and reporting.
• Ensure the team delivers exceptional value and experience for enterprise customers.
• Engage directly with customers and act as escalation point when needed.
• Represent the voice of the customer and influence product strategy.

Skills

People management

Customer-facing leadership

Strategic thinking

Communication skills

Team building

Job description

Figma is seeking a Manager, Customer Enablement for the New York hub to lead a team of Customer Experience Managers (CEMs). You will shape CEM strategy, coach contributors, and partner across Sales, Support, Product, and Marketing to drive adoption and value realization for Weave customers.

With 3+ years in people management and 5+ years in customer-facing SaaS roles, you will scale teams, build inclusive cultures, and ensure outstanding customer experiences while representing customer needs to