Customer Enablement Manager, Weave — AI Design Platform

Figma, Inc.; New York (NY); Híbrido; USD 127.000 - 269.000; Tempo integral

Benefícios oferecidos por esta vaga

Health, dental, and vision coverage

Retirement benefits

Parental leave and family planning

Resumo da vaga

Figma Weave in New York is seeking a Customer Enablement Manager to work with large enterprise customers, helping them maximize value from the platform and accelerate adoption. You will design and deliver tailored enablement strategies, uncover new use cases, and partner with cross-functional teams to ensure a seamless, engaging customer experience across the organization.

This hybrid role combines product and customer success, requiring strong communication and relationship-building skills to

Qualificações

• 4+ years of experience in Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
• Excellent communication skills, with the ability to connect with a wide range of customer personas
• Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption
• A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams

Responsabilidades

• Manage the adoption journey for a portfolio of large, commercial and enterprise customers
• Understand customer goals and success metrics, and use product data to inform proactive engagement strategies
• Share best practices, use cases, and product expertise to help teams unlock the full value of Figma Weave
• Build trusted relationships with stakeholders across roles and departments; from individual contributors to senior leaders
• Identify and empower internal champions who can advocate for Figma Weave within their organizations
• Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation
• Deliver live and scalable training sessions customized to customer maturity and needs
• Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success

Conhecimentos

Customer Success

Customer Enablement

Account Management

SaaS

Descrição da vaga

Figma Weave in New York is seeking a Customer Enablement Manager to work with large enterprise customers, helping them maximize value from the platform and accelerate adoption. You will design and deliver tailored enablement strategies, uncover new use cases, and partner with cross-functional teams to ensure a seamless, engaging customer experience across the organization.

This hybrid role combines product and customer success, requiring strong communication and relationship-building skills to