Enterprise Customer Success Manager—Design & AI Platform

Figma; New York (NY); Hybrid; USD 127,000 - 269,000; Full time

Benefits offered by this job

Health insurance

Dental & vision benefits

Dental & Vision Coverage

Retirement plan

Parental leave

Wellness benefits

Paid time off (PTO)

Holidays

Flexible PTO

Cell phone reimbursement

Home internet reimbursement

Lifestyle spending accounts

Job summary

Figma Weave is seeking a Customer Success Manager in New York to drive adoption and value for large enterprise customers. You will tailor enablement strategies, uncover new use cases, and guide long-term success across diverse teams.

You will collaborate with product, onboarding, solutions, and sales to deliver a seamless, scalable customer experience, aligning outcomes with business goals and Figma Weave capabilities.

Qualifications

• 4+ years in Customer Success, enablement, account management or similar in SaaS.
• Excellent communication across diverse customer personas.
• Strong product knowledge and a consultative approach to adoption.
• Proven track record driving outcomes and collaborating cross-functionally.

Responsibilities

• Manage adoption journeys for large enterprise customers.
• Understand goals and use product data to guide proactive engagement.
• Share best practices, use cases, and product expertise to unlock value.
• Build trusted relationships from individual contributors to senior leaders.
• Identify internal champions to advocate for Figma Weave.
• Collaborate with Account Executives on reviews, expansions, renewals.
• Deliver live and scalable training customized to customer maturity.
• Partner cross-functionally with Onboarding Managers, TAMs, Solutions Consultants.

Skills

Customer Success

Customer Enablement

Account Management

SaaS

Communication

Job description

Figma Weave is seeking a Customer Success Manager in New York to drive adoption and value for large enterprise customers. You will tailor enablement strategies, uncover new use cases, and guide long-term success across diverse teams.

You will collaborate with product, onboarding, solutions, and sales to deliver a seamless, scalable customer experience, aligning outcomes with business goals and Figma Weave capabilities.