Engineering Platform Customer Success Lead

Moonfire; San Francisco (CA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health/vision/dental

Free lunch/dinners/snacks

Yearly team offsite

Learning/development stipend

SF office

Job summary

Weave is seeking a Customer Success Manager to own every post-signing interaction. You will onboard customers quickly, drive adoption, and ensure renewal and expansion of accounts.

You’ll collaborate with sales, engineering, and the customer base to deliver repeatable success patterns and actionable insights for engineering leaders. You’ll manage a book of major accounts from kickoff to renewal, training managers and integrating Weave into daily workflows, including executive reporting.

Qualifications

• 2+ years in a post-sale, customer-facing role at a B2B SaaS company.
• Proven track record managing renewals, retention or expansion with measurable results.
• Daily use of AI tools (e.g., Claude, ChatGPT, Cursor) and able to form strong opinions.

Responsibilities

• Onboard customers end-to-end and drive adoption after signup.
• Own renewals and expansion, tracking health and identifying champions.
• Read and explain customer metrics, conduct business reviews, fix issues with engineers.
• Build onboarding playbooks, health scores and automated docs where possible.
• Collaborate with sales and engineering to feed roadmap with customer patterns.

Skills

Post-sale experience

Account management

AI tools experience

Clear communication

Autonomous in ambiguity

SF in-office

Job description

Weave is seeking a Customer Success Manager to own every post-signing interaction. You will onboard customers quickly, drive adoption, and ensure renewal and expansion of accounts.

You’ll collaborate with sales, engineering, and the customer base to deliver repeatable success patterns and actionable insights for engineering leaders. You’ll manage a book of major accounts from kickoff to renewal, training managers and integrating Weave into daily workflows, including executive reporting.