Enterprise Customer Success Manager – London Hybrid

Figma; London (KY); Hybrid; USD 94,000 - 148,000; Full time

Job summary

Figma is seeking a Customer Success Manager for our London hub in a full-time hybrid role. You will work directly with large commercial and enterprise customers to maximize the value of Figma Weave, designing tailored enablement strategies that drive product adoption and sustained success.

You will partner with internal teams to deliver a seamless customer experience, build trusted relationships across roles, and train teams to unlock the platform's full potential.

Qualifications

• 4+ years in Customer Success, Enablement, Account Management or similar in SaaS.
• Excellent communication, able to connect with diverse customer personas.
• Strong product knowledge and customer-first, consultative approach.
• Track record of driving outcomes and collaborating with cross-functional teams.

Responsibilities

• Manage adoption journey for a portfolio of large, commercial and enterprise customers.
• Inform proactive engagement strategies using product data.
• Share best practices and product expertise to unlock value.
• Build relationships with stakeholders across roles and departments.
• Identify internal champions to advocate for Figma Weave.
• Collaborate with Account Executives on reviews, expansion, and renewal risk mitigation.
• Deliver live and scalable training tailored to customer maturity.
• Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success.

Skills

Customer Success

Account Management

SaaS

Communication

Job description

Figma is seeking a Customer Success Manager for our London hub in a full-time hybrid role. You will work directly with large commercial and enterprise customers to maximize the value of Figma Weave, designing tailored enablement strategies that drive product adoption and sustained success.

You will partner with internal teams to deliver a seamless customer experience, build trusted relationships across roles, and train teams to unlock the platform's full potential.