Senior Customer Enablement Lead — Design & AI Platform

Figma; United States; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Figma is seeking a Customer Enablement Manager to work with large customers, helping them maximize value from the Weave platform. You will design tailored enablement strategies, uncover new use cases, and drive long-term success, partnering with internal teams to deliver a seamless customer experience.

You’ll build strong relationships, translate product features into customer outcomes, and serve as a trusted advisor across the organization.

Qualifications

• 4+ years in Customer Success, Enablement, or similar SaaS role.
• Excellent communication with diverse customer personas.
• Strong product knowledge and a customer-first approach.
• Track record of driving adoption and outcomes.
• Nice-to-have: experience with design tools/workflows.

Responsibilities

• Manage the adoption journey for a portfolio of large, commercial and enterprise customers.
• Understand customer goals and success metrics; use product data to drive proactive engagement.
• Share best practices and product expertise to unlock value for customers.
• Build trusted relationships with stakeholders across roles and departments.
• Identify internal champions to advocate for the platform within organizations.
• Collaborate with Account Executives on reviews, expansion opportunities, and renewals risk mitigation.
• Deliver live and scalable training sessions tailored to customer maturity and needs.
• Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure success.

Skills

Customer Success

Client enablement

Product adoption

Cross-functional

Clear communication

Relationship building

Tools

Node-based design tools

Job description

Figma is seeking a Customer Enablement Manager to work with large customers, helping them maximize value from the Weave platform. You will design tailored enablement strategies, uncover new use cases, and drive long-term success, partnering with internal teams to deliver a seamless customer experience.

You’ll build strong relationships, translate product features into customer outcomes, and serve as a trusted advisor across the organization.