Manager, Customer Enablement - Figma Weave (New York, United States)

Figma; New York (NY); Sur place; USD 153 000 - 269 000; Plein temps

Avantages offerts par ce poste

equity to employees

health, dental, and vision coverage

retirement benefits with company 2-con

paid time off

paid sick leave

holidays

Résumé du poste

Figma is seeking a Manager, Customer Enablement for the New York hub to lead a team of Customer Experience Managers (CEMs). You will shape CEM strategy, coach contributors, and partner across Sales, Support, Product, and Marketing to drive adoption and value realization for Weave customers.

With 3+ years in people management and 5+ years in customer-facing SaaS roles, you will scale teams, build inclusive cultures, and ensure outstanding customer experiences while representing customer needs to

Qualifications

• 3+ years of formal people management experience in Customer Experience or similar post-sales function.
• 5+ years in customer-facing roles within high-growth SaaS companies.
• A customer-first mindset with strong strategic thinking and execution capabilities.
• Ability to lead, inspire, and scale teams through growth and change.
• Excellent communication skills across diverse internal and external audiences.

Responsabilités

• Lead, manage, and grow a team of high-performing CEMs.
• Set clear goals, provide mentorship, and support career development.
• Partner with Sales, Support, Product, and Marketing to meet customer needs.
• Refine and scale playbooks and best practices for CEMs.
• Drive operational excellence through processes, tooling, and reporting.
• Ensure the team delivers exceptional value and experience for enterprise customers.
• Engage directly with customers and act as escalation point when needed.
• Represent the voice of the customer and influence product strategy.

Connaissances

People management

Customer-facing leadership

Strategic thinking

Communication skills

Team building

Description du poste

Manager, Customer Enablement - Figma Weave (New York, United States)

New York, NY

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma's platform helps teams bring ideas to life- whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

We're building the next chapter of AI-native craft and creativity - where craft and technology meet. Our unified platform bridges the gap between AI capabilities and human creativity, and lets professional creatives and designers harness the power of the world's leading AI models without losing precision, expression, or soul. Together, we're building tools that help people move faster without sacrificing quality, precision, or craft - a platform where AI supports creativity instead of flattening it.

Our team of Customer Experience Managers (CEMs) work closely with some of Figma Weave's largest customers to drive engagement, adoption, and value realization. Now, we're looking for an experienced and passionate leader to help scale this function globally.

As the Manager, Customer Enablement, you will lead a team of CEMs who partner deeply with Weave's customers. You'll help shape the strategy of the CEM team, coach and develop individual contributors, and contribute to the broader goals of Weave's Customer Experience organization. We're seeking someone who has helped scale post-sales functions in high-growth SaaS environments and is deeply motivated by helping customers succeed and realize business value by using our platform.

If you're energized by enabling and developing customer-facing teams, and you have a background in SaaS and/or product design and development tools, we'd love to hear from you.

This is a full time role that will be based in our New York hub.

What you'll do at Figma Weave:

• Lead, manage, and grow a team of high-performing CEMs
• Set clear goals and expectations, provide mentorship and coaching, and support career development
• Partner with Sales, Support, Product, and Marketing to ensure customer needs are met and exceeded
• Refine and scale playbooks and best practices for CEMs
• Drive operational excellence through team processes, tooling, and reporting
• Ensure the team is delivering exceptional value and experience across our enterprise customer base
• Regularly engage directly with customers and act as an escalation point when required (while this is a leadership role, we expect this role to include strong player-coach dynamics)
• Represent the voice of the customer internally and influence product strategy

We'd love to hear from you if you have:

• 3+ years of formal people management experience in Customer Experience, Customer Success, or a similar post-sales function
• 5+ years of total experience in customer-facing roles within high-growth SaaS companies
• A customer-first mindset with strong strategic thinking and execution capabilities
• A proven ability to lead, inspire, and scale teams, especially through growth and change, and a passion for building inclusive, thoughtful, and high-performance team cultures
• Excellent communication skills, with the ability to connect with a wide range of internal and external personas

While it's not required, it's an added plus if you also have:

• Familiarity with post-production, creative workflows, or Figma / Weave itself
• Experience in a similar role at a creative, design, collaboration, or productivity-focused SaaS company
• A background in VFX, post-production, Creative, UX/UI, Design Ops, or Frontend Development

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.

Benefits

• equity to employees
• a competitive package of additional benefits, including health, dental, and vision coverage
• retirement benefits with company contributions
• parental leave and reproductive or family planning support
• mental health and wellness benefits
• paid time off
• paid sick leave
• holidays
• other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations
• employer-provided paid flexible PTO in addition to flexible paid sick leave
• PTO is subject to manager approval
• Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts
• sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles
• All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law

Annual Base Salary Range:

$153,000 - $269,000 USD

Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to [e-mail]. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

• Holding interviews in an accessible location
• Enabling closed captioning on video conferencing
• Ensuring all written communication be compatible with screen readers
• Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.

Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:

• Candidates may submit up to 5 applications during any rolling 30-day period.
• Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.

Once the applicable days has passed, candidates are welcome to apply again.