Head of Customer Enablement & Onboarding

Crusoe Energy Systems LLC; San Francisco (CA); On-site; USD 215,000 - 250,000; Full time

Benefits offered by this job

Competitive compensation and equity

Restricted Stock Units

Paid time off and holidays

Health, dental & vision insurance

HSA contributions

Parental leave

Life and disability insurance

Professional development & tuition

Mental health & wellness support

Commuter benefits

Cell phone stipend

401(k) with match

Volunteer time off

Travel insurance & emergency

Meals allowance

Location-specific perks

Job summary

Crusoe Energy Systems LLC is seeking a Director of Customer Enablement to build the enablement function from the ground up. You will own how customers are onboarded, educated, and enabled across their lifecycle, aligning CX teams with training and knowledge management.

You’ll start hands-on, creating foundational content and onboarding programs, then scale to lead a dedicated enablement organization spanning education, docs, certifications, and knowledge management.

Qualifications

• 8+ years leading Customer Enablement, Success Enablement, Technical Enablement, Learning & Development, or Education teams.
• 3+ years managing managers or building enablement groups.
• Experience designing scalable onboarding programs for enterprise customers.
• Proven ability to build internal enablement for technical customer-facing orgs.
• Strong understanding of cloud infrastructure, Kubernetes, AI infrastructure, GPU computing, or SaaS.
• Experience creating customer education programs, certifications, documentation, and technical learning experiences.
• Excellent program management with cross-functional leadership and executive communication.

Responsibilities

• Own onboarding strategy from contract through production readiness with standardized journeys.
• Build scalable customer education programs: instructor-led, virtual, self-paced, and video libraries.
• Lead internal enablement across teams: Success, Support, Incident, Professional Services, Reliability.
• Own CX knowledge management: standards, governance, version control, knowledge hub.
• Define and track enablement metrics with dashboards for continuous improvement.
• Build and lead the Customer Enablement organization, recruiting specialists for various domains.

Skills

Leadership

Managerial experience

Onboarding design

Enablement programs

Cloud infrastructure

Documentation & learning

Program management

Executive communication

Job description

Crusoe Energy Systems LLC is seeking a Director of Customer Enablement to build the enablement function from the ground up. You will own how customers are onboarded, educated, and enabled across their lifecycle, aligning CX teams with training and knowledge management.

You’ll start hands-on, creating foundational content and onboarding programs, then scale to lead a dedicated enablement organization spanning education, docs, certifications, and knowledge management.