Head of Customer Ops & Enablement

Corelight; Northern (KY); Hybrid; USD 212,000 - 291,000; Full time

Job summary

Corelight invites a Director of Customer Operations & Enablement in the United States to guide strategy, systems, analytics, and enablement for post-sales teams. You will coordinate across Customer Success, Technical Account Management, Support, and Professional Services to build scalable operations.

You will translate business priorities into repeatable programs, improve visibility, and drive retention, customer value, and growth with executives.

Qualifications

• 12+ years in Customer Ops, Sales Ops, Enablement, or related fields in SaaS.
• Track record leading ops across post-sales teams.
• Strong metrics: GRR, NRR, time-to-value, health, exec reporting.

Responsibilities

• Own post-sales data, analytics, and exec reporting across CS, TAM, Support, and PS.
• Lead evaluation/implementation/integration of CS platforms with Salesforce/Pendo.
• Build capacity models to support global growth.
• Scale enablement programs and playbooks for consistent execution.
• Develop customer health scoring and VOC programs for insights.
• Partner with leaders to identify gaps and translate trends into actions.

Skills

Post-sales leadership

Strategy & analytics

Customer success metrics

Gainsight / Planhat / Salesforce

Resource planning

Enablement programs

Data visualization

Strategic execution

Education

Bachelor’s degree or equivalent

Tools

Gainsight

Planhat

Salesforce

Pendo

Job description

Corelight invites a Director of Customer Operations & Enablement in the United States to guide strategy, systems, analytics, and enablement for post-sales teams. You will coordinate across Customer Success, Technical Account Management, Support, and Professional Services to build scalable operations.

You will translate business priorities into repeatable programs, improve visibility, and drive retention, customer value, and growth with executives.