Director, Customer Enablement & Learning

Crusoe; San Francisco (CA); On-site; USD 215,000 - 250,000; Full time

Benefits offered by this job

Competitive compensation

Stock options

Paid time off

Health insurance

Tuition reimbursement

401(k) matching

Job summary

Crusoe is seeking a Director of Customer Enablement to build the enablement function from the ground up, reporting to the VP of Customer Experience. You will own onboarding, education, and enablement across the lifecycle while supporting CX teams during growth.

Role is based in SF, Bellevue, or Sunnyvale. You will establish scalable education programs and lead a new Enablement organization, driving knowledge management, certifications, and content governance to improve time-to-value for

Qualifications

• 8+ years leading Customer Enablement or related domains.
• 3+ years leading managers or building enablement teams.
• Experience designing scalable onboarding programs for enterprise customers.
• Experience building internal enablement programs for technical customer-facing organizations.
• Strong understanding of cloud infrastructure, Kubernetes, AI infrastructure, GPU computing, or enterprise SaaS.
• Experience creating customer education programs, certifications, documentation, and technical learning experiences.
• Excellent program management skills with executive communication and cross-functional leadership.

Responsibilities

• Own the customer onboarding strategy from contract signature through production readiness with standardized journeys across Cloud, Managed Inference, and future products.
• Build scalable customer education programs including instructor-led training, virtual workshops, technical webinars, self-paced learning, video libraries, and role-based paths.
• Lead internal CX enablement, translating product launches and platform capabilities into repeatable training for Customer Success, Support, Incident Management, Professional Services, and Customer Reliability teams.
• Own CX knowledge management strategy with documentation standards, governance, version control, and a centralized knowledge hub.
• Define and track enablement metrics and build dashboards to drive continuous program improvement.
• Build and lead the Customer Enablement organization, recruiting specialists across onboarding, technical training, documentation, instructional design, and knowledge management.

Skills

Enablement leadership

Enterprise onboarding design

Program management

Executive communication

Cross-functional leadership

Learning & development

Documentation and knowledge management

Tools

Confluence

Notion

GitBook

ReadMe

Job description

Crusoe is seeking a Director of Customer Enablement to build the enablement function from the ground up, reporting to the VP of Customer Experience. You will own onboarding, education, and enablement across the lifecycle while supporting CX teams during growth.

Role is based in SF, Bellevue, or Sunnyvale. You will establish scalable education programs and lead a new Enablement organization, driving knowledge management, certifications, and content governance to improve time-to-value for