Head of Content Strategy & Insights — AI Governance

Ladders; San Jose (CA); On-site; USD 207,000 - 300,000; Full time

Benefits offered by this job

World-class marketing team

AI-driven environment

Leading-edge analytics

Job summary

Client in San Jose, CA is seeking a Director, Content Strategy & Insights to shape the content operating model for a large-scale marketing organization. This role partners with content operations, agency management, and cross-functional teams to improve governance, efficiency, and decision-making.

The position requires a strong quantitative mindset to evaluate content investment, capacity, and AI-driven production trade-offs, with leadership across teams and a focus on governance at scale.

Qualifications

• 10+ years in content strategy, operations, marketing analytics, or content supply chain roles.
• Experience building benchmark frameworks and measurement infrastructures in complex organizations.
• Strong quantitative skills for modeling ROI, budgets, and demand capacity under pressure.
• Experience establishing governance frameworks and operating standards at scale.
• Leadership experience across teams without direct authority.
• In-depth knowledge of AI governance and risk management.

Responsibilities

• Own and govern the content operational strategy and standards.
• Partner with content operations to improve workflow governance and SLAs.
• Define the external narrative for the content operating model.
• Establish insights and measurement frameworks to identify operational bottlenecks.
• Evaluate costs, throughput, and trade-offs in AI content production.
• Develop budget models to inform content investment decisions.
• Support resource planning with capacity models and demand forecasts.
• Implement AI governance measures, including content audits and disclosure processes.

Skills

Content strategy

Operations management

Marketing analytics

Quantitative modeling

ROI modeling

Stakeholder collaboration

Job description

Client in San Jose, CA is seeking a Director, Content Strategy & Insights to shape the content operating model for a large-scale marketing organization. This role partners with content operations, agency management, and cross-functional teams to improve governance, efficiency, and decision-making.

The position requires a strong quantitative mindset to evaluate content investment, capacity, and AI-driven production trade-offs, with leadership across teams and a focus on governance at scale.