Director of AI Content Strategy

Huge; United States; Sur place; USD 160 000 - 200 000; Plein temps

Résumé du poste

Huge is seeking a Director of AI Content Strategy to lead the development and execution of AI-powered content strategies across client projects. You will shape governance, taxonomies, and conversational guidelines while partnering with product, design, and engineering.

You will drive enterprise-scale content systems, own client relationships, and steer conversations for chat, voice, and agentic experiences, ensuring safe, high-quality outputs and scalable content ecosystems.

Qualifications

• 12+ years in content strategy, UX writing, or related roles in agency/consulting.
• Proven experience with enterprise-scale content systems, governance, and IA.
• Expertise in information architecture, taxonomy, and editorial strategy.
• Experience in AI and Conversational Design.

Responsabilités

• Act as a subject matter expert for clients and internal teams.
• Drive content governance, audits, workflow design, and lifecycle management.
• Develop strategy including voice & tone frameworks and systemized content patterns.
• Lead conversation strategy for chat, voice, and agentic experiences.
• Partner with Experience Design, Product, and Engineering to scale content operations.
• Design and lead conversation strategy for chat, voice, and next-gen agentic experiences.
• Build dialogue flows, guardrails, and error-handling pathways.
• Demonstrate understanding of LLM behavior, prompting, and limitations.
• Develop golden queries and responses to benchmark quality.
• Create AI content pipelines with governance and human-in-the-loop review.
• Architect intent taxonomy and conversational knowledge hierarchies.
• Collaborate with engineering to deploy experiences across platforms.
• Lead client relationships as senior content & AI strategist.
• Identify opportunities for account growth and shape winning proposals.

Connaissances

Content strategy

UX writing

Content design

Agency experience

Leadership

Cross-functional

Conversational AI

Generative AI

Voice & tone

Information architecture

Outils

LLM platforms

Chatbots

Voice assistants

Agentic systems

Description du poste

Huge is seeking a Director of AI Content Strategy to lead the development and execution of AI-powered content strategies across client projects. You will shape governance, taxonomies, and conversational guidelines while partnering with product, design, and engineering.

You will drive enterprise-scale content systems, own client relationships, and steer conversations for chat, voice, and agentic experiences, ensuring safe, high-quality outputs and scalable content ecosystems.