Head of Consumer Lending & Indirect Operations (Hybrid)

Financial Center; Indianapolis (IN); Hybride; USD 120 000 - 180 000; Plein temps

Résumé du poste

Financial Center is seeking an Assistant Vice President of Consumer Lending to lead our consumer and indirect lending operations, ensuring regulatory compliance and an exceptional member experience. This role builds and mentors teams, sets goals, and drives process improvements across underwriting, processing, closing, funding, and post-closing activities.

This role collaborates with retail, compliance, IT, and other units to optimize lending workflows, manage budgets, monitor KPIs, and sustain

Qualifications

• Bachelor’s degree required.
• Minimum five (5) years of progressive consumer lending and/or indirect lending experience.
• Three (3) years of leadership experience, ideally within financial services.
• Thorough knowledge of underwriting complexities and loan processing.
• Knowledge and experience with Loan Origination Systems and Core systems; Meridian Link and Keystone preferred.
• Demonstrated success developing high-performing sales and service cultures.
• Experience managing operational performance, regulatory compliance, staffing, and financial results across multiple locations.

Responsabilités

• Lead, mentor, coach, and develop high-performing lending operations teams.
• Establish departmental goals, KPIs, and service level expectations; monitor performance.
• Direct consumer and indirect lending fulfillment activities including processing, underwriting support, closing, funding, boarding, and post-closing operations.
• Ensure loans are processed accurately, efficiently, and within SLAs.
• Oversee workflow management to maximize efficiency and member satisfaction.
• Monitor loan pipeline metrics and staffing to ensure timely completion of activities.
• Identify opportunities to streamline processes, reduce risk, and improve turnaround times.
• Lead continuous improvement initiatives using technology, automation, and workflow enhancements.
• Ensure compliance with all applicable regulations, policies, and investor requirements.

Connaissances

Leadership

Team building

Regulatory compliance

Process improvement

Cross-functional collaboration

Formation

Bachelor’s degree

Outils

Meridian Link

Keystone

Loan Origination Systems

Core systems

Description du poste

Financial Center is seeking an Assistant Vice President of Consumer Lending to lead our consumer and indirect lending operations, ensuring regulatory compliance and an exceptional member experience. This role builds and mentors teams, sets goals, and drives process improvements across underwriting, processing, closing, funding, and post-closing activities.

This role collaborates with retail, compliance, IT, and other units to optimize lending workflows, manage budgets, monitor KPIs, and sustain