AVP, Consumer Lending

Financial Center; Indianapolis (IN); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Financial Center is seeking an Assistant Vice President of Consumer Lending to lead our consumer and indirect lending operations, ensuring regulatory compliance and an exceptional member experience. This role builds and mentors teams, sets goals, and drives process improvements across underwriting, processing, closing, funding, and post-closing activities.

This role collaborates with retail, compliance, IT, and other units to optimize lending workflows, manage budgets, monitor KPIs, and sustain

Qualifications

• Bachelor’s degree required.
• Minimum five (5) years of progressive consumer lending and/or indirect lending experience.
• Three (3) years of leadership experience, ideally within financial services.
• Thorough knowledge of underwriting complexities and loan processing.
• Knowledge and experience with Loan Origination Systems and Core systems; Meridian Link and Keystone preferred.
• Demonstrated success developing high-performing sales and service cultures.
• Experience managing operational performance, regulatory compliance, staffing, and financial results across multiple locations.

Responsibilities

• Lead, mentor, coach, and develop high-performing lending operations teams.
• Establish departmental goals, KPIs, and service level expectations; monitor performance.
• Direct consumer and indirect lending fulfillment activities including processing, underwriting support, closing, funding, boarding, and post-closing operations.
• Ensure loans are processed accurately, efficiently, and within SLAs.
• Oversee workflow management to maximize efficiency and member satisfaction.
• Monitor loan pipeline metrics and staffing to ensure timely completion of activities.
• Identify opportunities to streamline processes, reduce risk, and improve turnaround times.
• Lead continuous improvement initiatives using technology, automation, and workflow enhancements.
• Ensure compliance with all applicable regulations, policies, and investor requirements.

Skills

Leadership

Team building

Regulatory compliance

Process improvement

Cross-functional collaboration

Education

Bachelor’s degree

Tools

Meridian Link

Keystone

Loan Origination Systems

Core systems

Job description

DEPARTMENT: Production

POSITION GRADE: 13

EMPLOYMENT TYPE: 7101 East 56 th Street, Indianapolis, IN; Limited Hybrid

POSITION SUMMARY

The Assistant Vice President of Consumer Lending is expected to embody our vision of inspiring financial wellness and delivering high-quality service to both internal and external members. This leader champions and promotes our core values to Care, Listen, Learn, Solve, and Act, while modeling our leadership commitment to being an intentional, aligned, and accountable team. Through this approach, the AVP of Consumer Lending ensures clarity of purpose, alignment across the organization, and extreme ownership of outcomes.

The Assistant Vice President of Consumer Lending is responsible for the strategic leadership, operational management, and continuous improvement of the Credit Union's consumer lending and indirect lending operations. This position oversees all aspects of the consumer loan and indirect loan fulfillment process, including processing, underwriting support, closing, funding, boarding, quality control, and post-closing activities, ensuring an exceptional member experience while maintaining operational efficiency, regulatory compliance, and loan quality. The AVP partners with retail, relationship banking, mortgage, member solutions, compliance, information technology, and other business units to optimize lending processes, improve service delivery, support loan growth, and achieve the Credit Union's strategic objectives.

Essential Functions & Responsibilities

• Build, mentor, coach, and lead high-performing teams.
• Foster a culture of collaboration, innovation, accountability, and continuous improvement.
• Lead, coach, develop, and hold the consumer lending and indirect lending operations team accountable for achieving departmental goals, service standards, quality expectations, and productivity objectives.
• Conduct performance evaluations, provide ongoing coaching, and develop succession plans to build a high-performing lending operations team.
• Establish departmental goals, KPIs, and service level expectations while monitoring performance and implementing improvement initiatives.
• Direct all consumer lending and indirect lending fulfillment activities, including loan processing, underwriting support, closing, funding, boarding, quality control, collateral documentation, and post-closing operations.
• Ensure loans are processed accurately, efficiently, and within established service level agreements.
• Oversee workflow management to maximize operational efficiency and member satisfaction.
• Monitor loan pipeline metrics and staffing levels to ensure timely completion of all lending activities.
• Identify opportunities to streamline processes, reduce operational risk, eliminate inefficiencies, and improve turnaround times.
• Lead continuous improvement initiatives utilizing technology, automation, and workflow enhancements.
• Ensure lending operations comply with all applicable federal and state regulations, Credit Union policies, and investor requirements.
• Maintain strong internal controls and oversee quality assurance activities to minimize operational losses and regulatory risk.
• Monitor audit findings and implement corrective action plans.
• Serve as the operational liaison between Consumer Lending and retail, relationship banking, mortgage, compliance, member solutions, marketing, accounting, information technology, and other business units.
• Support new product implementation, system enhancements, and lending initiatives.
• Accountable for managing operating expenses within approved budgets, identifying opportunities for efficiency, and adjusting plans to meet organizational goals, while supporting strong financial performance.
• Ensure compliance with all safety, security and compliance programs, including but not limited to BSA, AML, OFAC, security, and safety, exercising awareness regarding suspicious activity, money laundering or fraudulent behavior.
• Performs other duties as assigned.

EDUCATION AND EXPEREINCE

• Bachelor’s degree from a four-year (4) college or university.
• Minimum five (5) years of progressive consumer lending and/or indirect lending experience.
• Must have three (3) years of leadership experience, ideally within financial services.
• Thorough knowledge of the complexities of underwriting as well as processing loans.
• Knowledge and experience with Loan Origination Systems and Core systems. Knowledge of Meridian Link and Keystone preferred.
• Demonstrated success developing high-performing sales and service cultures.
• Experience managing operational performance, regulatory compliance, staffing, and financial results across multiple locations.

LEADERSHIP EXPECTATIONS

• Lead with intention, alignment, and accountability.
• Build and develop high-performing teams who are aligned to organizational goals and accountable for results.
• Drive a culture of collaboration, breaking down silos and fostering shared ownership across the organization.
• Communicate clearly and effectively, influencing all levels.
• Make sound, timely decisions that balance organizational priorities, risk, and member experience.
• Demonstrate professionalism, integrity, and sound judgment in all interaction.
• Hold self and others accountable for commitments, ensuring follow-through and measurable progress against established goals.

WORKING ENVIRONMENT STANDARDS & EXPECTATIONS

Work is primarily performed in an office environment using standard business equipment, with workspaces that are typically climate controlled. This role may require occasional lifting or moving of items up to 15 pounds. The position involves a combination of sitting, standing, walking, and frequent use of hands for tasks such as typing and operating office equipment. Unobstructed vision and hearing are essential to effectively perform job functions.

This role requires strong cognitive and interpersonal abilities, including attention to detail, sound judgment, problem-solving, effective communication, and the ability to analyze information and manage multiple priorities. Success in this position also requires initiative, adaptability, and the ability to remain focused and composed in a dynamic work environment.

INTENT & FUNCTION OF JOB DESCRIPTION

Job descriptions help organizations ensure a fair and structured hiring process, leading to the selection of qualified employees. They also play a critical role in performance evaluations, promotions, transfers, layoffs, and termination decisions. Well-crafted position descriptions are essential components of an effective compensation system.

All job descriptions have been carefully reviewed to include only essential functions and fundamental duties. The listed requirements, skills, and abilities represent the minimum standards necessary for successful job performance. However, the duties, responsibilities, and qualifications outlined should not be considered all-inclusive. Managers may assign additional responsibilities as needed.

In compliance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to support individuals with disabilities. However, accommodation will not be provided if they pose significant health or safety risks to the employee or others or if they create undue hardship for the organization.

Position descriptions do not constitute an employment contract. The organization maintains its at-will employment status, meaning employees may resign at any time and the Credit Union may terminate employment at any time for any reason not prohibited by law.