VP, Consumer Loan Origination — Omnichannel Growth Leader

SchoolsFirst Federal Credit Union; Tustin (CA); Vor Ort; USD 200.000 - 260.000; Vollzeit

Zusammenfassung

SchoolsFirst Federal Credit Union is seeking a Vice President of Consumer Loan Originations to lead strategic direction and performance across direct, indirect, contact center, branch-assisted, digital, and emerging channels. You will drive the consumer loan origination experience, improve application completion and conversion, and partner with senior leadership to grow sustainable member value.

The role emphasizes modernization through digital capabilities, AI, automation, and scalable

Qualifikationen

• High School Diploma or GED required
• Bachelor's Degree in a related field or equivalent years of experience required
• Master's Degree in a related field preferred
• 15+ years of prior relevant experience required
• 10+ years of prior management experience required
• Experience leading omnichannel consumer lending acquisition and member experience strategies

Aufgaben

• Set strategic direction and lead performance of consumer loan origination across direct, indirect, contact center, branch-assisted, digital channels
• Lead origination experience ensuring application acquisition, completion, conversion, and reduced member friction
• Establish and monitor performance measures across volume, completion, conversion, pull-through, service and financial outcomes
• Drive modernization of originations through digital capabilities, automation, self-service, and AI
• Provide oversight of indirect and third-party origination channels and vendor relationships
• Collaborate with branch operations and other channels to ensure consistent origination practices
• Lead outbound lending strategies to identify member needs and support responsible loan growth
• Provide insights to product, pricing, promotion and distribution strategies
• Develop workforce management and capacity planning to improve service and productivity

Kenntnisse

Strategic leadership

Executive-level judgment

Data analytics

Digital lending knowledge

Omnichannel lending

Vendor governance

Stakeholder management

Communication skills

Ausbildung

Bachelor's degree in related field

Master's degree preferred

Jobbeschreibung

SchoolsFirst Federal Credit Union is seeking a Vice President of Consumer Loan Originations to lead strategic direction and performance across direct, indirect, contact center, branch-assisted, digital, and emerging channels. You will drive the consumer loan origination experience, improve application completion and conversion, and partner with senior leadership to grow sustainable member value.

The role emphasizes modernization through digital capabilities, AI, automation, and scalable