Head of Community Accounts & Field Growth

Charter Communications; Las Vegas (NV); On-site; USD 90,000 - 130,000; Full time

Job summary

Charter Communications through Spectrum is seeking a Strategic Manager to guide Community Account Managers across a busy portfolio and grow client engagement with property owners. You will lead field execution and ensure seamless program delivery in assigned territories.

The role emphasizes coaching, relationship management and cross-functional collaboration to renew agreements and optimize processes, with travel to properties as required.

Qualifications

• Bachelor's degree from a four-year college or university or equivalent relevant work experience
• 6+ years driving growth through relationship building and client service in cable television, residential property management or real estate development
• 3+ years executing marketing programs with owners and operators of MDU properties
• 1+ years leading, supervising or mentoring a team

Responsibilities

• Lead, coach and develop a team of Community Account Managers to meet performance targets and drive growth
• Assign and balance property portfolios to ensure coverage and workloads across properties
• Monitor progress, pipeline activity and program implementation using CRM tools and dashboards
• Oversee the execution of Spectrum's marketing initiatives, including welcome packets, onsite collateral, digital placements and email campaigns
• Manage key property relationships and escalate client issues while delivering territory insights
• Train Community Account Managers on Spectrum products, promotions and tools
• Collaborate with cross-functional teams to renew agreements and improve processes

Skills

Team leadership

Relationship building

Marketing execution

CRM reporting

Prioritization

Communication

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

AI tools

Job description

Charter Communications through Spectrum is seeking a Strategic Manager to guide Community Account Managers across a busy portfolio and grow client engagement with property owners. You will lead field execution and ensure seamless program delivery in assigned territories.

The role emphasizes coaching, relationship management and cross-functional collaboration to renew agreements and optimize processes, with travel to properties as required.