Head of Cloud Reliability & AI Operations

LexisNexis Risk Solutions Inc. Company; Alpharetta (GA); On-site; USD 118,000 - 220,000; Full time

Benefits offered by this job

Health benefits: medical, dental, and视

Job summary

LexisNexis Risk Solutions is seeking a Director of Cloud Operations & Reliability to lead enterprise-wide AI operational excellence for large-scale cloud-native platforms in Alpharetta, GA. This leader will drive availability, reliability, incident management, observability, automation and operational maturity while guiding high-performing operations and reliability teams.

You will partner with Engineering, Product, Infrastructure and Client Engagement, establish SLOs, oversee major incidents,

Qualifications

• 9+ years of technology operations experience with 5+ years in management
• Bachelor’s degree in CS, Engineering, or related field; advanced degree preferred
• Deep expertise with public cloud platforms (AWS, Azure, or Google Cloud)
• Strong background in SRE, platform operations, incident management, and cloud infrastructure
• Hands‑on experience with observability and monitoring tools such as Grafana and ServiceNow

Responsibilities

• Lead 24x7 Global cloud operations for mission-critical applications and platforms, ensuring high availability, reliability, and performance.
• Execute on operational reliability strategies aligned with service level objectives (SLOs) and customer outcomes.
• Serve as a hands‑on leader during major incidents, driving incident response, stakeholder communications, root cause analysis, and corrective actions.
• Drive operational excellence initiatives through AI-driven operations, self‑healing capabilities, and continuous improvement programs.
• Establish enterprise observability standards and playbooks, practices across applications, and infrastructure for Operations surveillance.
• Develop and track key operational metrics, including availability, MTTR, incident recurrence, change success rate, and customer impact reduction.
• Build strong cross‑functional partnerships across Engineering, Product, Client Engagement, Security, and Infrastructure teams.
• Lead, mentor, and develop high-performing operations leaders and technical teams while fostering a culture of accountability and continuous improvement.

Skills

Leadership

SRE

Incident management

Observability

Cross-functional collaboration

Education

Bachelor's in CS/Engineering

Advanced degree preferred

Tools

AWS

Azure

GCP

Grafana

ServiceNow

Job description

LexisNexis Risk Solutions is seeking a Director of Cloud Operations & Reliability to lead enterprise-wide AI operational excellence for large-scale cloud-native platforms in Alpharetta, GA. This leader will drive availability, reliability, incident management, observability, automation and operational maturity while guiding high-performing operations and reliability teams.

You will partner with Engineering, Product, Infrastructure and Client Engagement, establish SLOs, oversee major incidents,