Director of Operations

LexisNexis Risk Solutions; Alpharetta (GA); On-site; USD 118,000 - 220,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Wellbeing platform

Disability insurance

Life insurance

Family care benefits

HSA/Dep Care

Job summary

LexisNexis Risk Solutions is seeking a Director of Cloud Operations & Reliability to lead enterprise-wide AI operational excellence for large-scale cloud-native platforms. This leader will drive availability, incident management, observability, automation, and operational maturity while leading high-performing teams.

The role collaborates with Engineering, Product, Infrastructure, and Client Engagement to ensure resilient, customer-focused delivery.

Qualifications

• 9+ years of technology operations experience, including 5+ years managing managers and senior technical professionals.
• Bachelor’s degree in computer science, engineering, or related field; advanced degree preferred.
• Deep expertise with public cloud platforms (Azure, AWS, Google Cloud).
• Proven experience supporting large-scale, highly available, mission-critical platforms.
• Strong background in SRE, platform operations, incident management, and cloud infrastructure.
• Hands-on experience with observability and monitoring tools (Grafana, ServiceNow).
• Strong understanding of DevSecOps, automation, and AI-driven operational solutions.
• Demonstrated ability to lead major incidents, governance, risk management, and executive communications.

Responsibilities

• Lead 24x7 global cloud operations for mission-critical applications and platforms.
• Develop and drive SLO-aligned reliability strategies and customer outcomes.
• Hands-on leadership during major incidents, directing response and RCA.
• Advance AI-driven operations, self-healing capabilities, and continuous improvement.
• Set observability standards and playbooks across apps and infrastructure.
• Track metrics like availability, MTTR, change success, and impact reduction.
• Foster partnerships across Engineering, Product, Client Engagement, Security, and Infra.
• Mentor leaders and teams to build accountability and continuous improvement culture.

Skills

Leadership

Incident management

Stakeholder management

Strategic planning

Communication

Education

Bachelor's degree in CS/Engineering

Tools

Cloud platforms (Azure AWS GCP)

Grafana

ServiceNow

Job description

LexisNexis Risk Solutions is the essential partner in the assessment of risk. We help customers improve operational efficiency, manage risk, and drive growth through innovative technology solutions and data-driven insights.

About the Role:

We are seeking a Director of Cloud Operations & Reliability to lead enterprise-wide AI operational excellence for large-scale cloud-native platforms. This leader will be responsible for driving availability, reliability, incident management, observability, automation, technical resiliency and operational maturity while leading high-performing operations and reliability teams. The role partners closely with Engineering, Product, Infrastructure, and Client Engagement teams to ensure resilient, customer-focused service delivery.

Responsibilities:

• Lead 24x7 Global cloud operations for mission-critical applications and platforms, ensuring high availability, reliability, and performance.
• Execute on operational reliability strategies aligned with service level objectives (SLOs) and customer outcomes.
• Serve as a hands-on leader during major incidents, driving incident response, stakeholder communications, root cause analysis, and corrective actions.
• Drive operational excellence initiatives through AI-driven operations, self-healing capabilities, and continuous improvement programs.
• Establish enterprise observability standards and playbooks, practices across applications, and infrastructure for Operations surveillance
• Develop and track key operational metrics, including availability, MTTR, incident recurrence, change success rate, and customer impact reduction.
• Build strong cross-functional partnerships across Engineering, Product, Client Engagement, Security, and Infrastructure teams.
• Lead, mentor, and develop high-performing operations leaders and technical teams while fostering a culture of accountability and continuous improvement.

Requirements:

• 9+ years of technology operations experience, including 5+ years managing managers and senior technical professionals.
• Bachelor’s degree in computer science, Engineering, or related field; advanced degree preferred.
• Deep expertise with public cloud platforms such as Azure, AWS, or Google Cloud.
• Proven experience supporting large-scale, highly available, mission-critical platforms.
• Strong background in Service Reliability Engineering (SRE), platform operations, incident management, and cloud infrastructure.
• Hands-on experience with observability and monitoring tools such as Grafana and ServiceNow.
• Strong understanding of AIDLC/DevSecOps practices, automation, and AI-driven operational solutions.
• Demonstrated ability to lead major incidents, operational governance, risk management, and executive communications.
• Excellent leadership, stakeholder management, strategic planning, and communication skills.
• Strong experience with process improvement, operational governance, budget management, and organizational change initiatives.

Working for you:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

U.S. National Base Pay Range: $118,300 - $219,800. Geographic differentials may apply in some locations to better reflect local market rates.

This job is eligible for an annual incentive bonus.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.