Head of Client Success - NA Growth Leader

Seedtag; New York (NY); Hybrid; USD 140,000 - 153,000; Full time

Benefits offered by this job

Health insurance

Gympass

Unlimited Paid Time Off

401K matching

Transit and parking benefits

Job summary

Seedtag in New York is seeking a Head of Client Success to lead and grow the regional Client Success team, shaping strategies to drive client satisfaction, retention, and revenue across North America. The role requires a strong commercial mindset, deep AdTech knowledge, and a track record of developing high-performing teams.

You will collaborate with Sales, Ad Operations, and cross-functional teams to strengthen client relationships, identify growth opportunities, and deliver a superior client

Qualifications

• 8+ years in Client Success or related roles.
• Proven leadership of Client Success or Account Management teams.
• Strong track record of client retention and revenue growth.
• Deep understanding of digital advertising and programmatic.
• Established relationships with agencies and key NA clients.
• Experience defining and managing team KPIs and revenue targets.
• Strategic and commercial mindset with actionable initiatives.
• Strong leadership, communication, and negotiation skills.
• Analytical and data-driven decision making.
• Ability to lead cross-functional initiatives and optimize processes.

Responsibilities

• Define and execute the regional Client Success strategy for North America.
• Lead and develop the Client Success team with clear performance expectations.
• Manage strategic client and agency relationships as a senior escalation point.
• Drive upsell, cross-sell, and account expansion with Sales.
• Ensure campaigns meet client objectives and KPIs in collaboration with Ad Ops.
• Monitor metrics and use insights to improve results.
• Align with Sales, Ad Ops, Insights and other stakeholders.
• Improve workflows and reporting for scalable CS operations.

Skills

Client Success

People Management

Revenue Growth

AdTech

Agency Relationships

KPI Management

Strategic Mindset

Leadership

Stakeholder Management

Data Analysis

Cross-functional Leadership

CRM Tools

Tools

Salesforce

Excel

Google Sheets

Job description

Seedtag in New York is seeking a Head of Client Success to lead and grow the regional Client Success team, shaping strategies to drive client satisfaction, retention, and revenue across North America. The role requires a strong commercial mindset, deep AdTech knowledge, and a track record of developing high-performing teams.

You will collaborate with Sales, Ad Operations, and cross-functional teams to strengthen client relationships, identify growth opportunities, and deliver a superior client