VP, Client Success Leader - Growth & Revenue

Testing Site - JPMC; New York (NY); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health coverage

On-site wellness centers

Retirement plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

Chase Media Solutions in New York seeks a Vice President, Client Success Team Lead to guide a high-performing team focused on maximizing revenue growth and retention through an engaging client experience for brands and agencies.

The role requires building the Client Success function, collaborating across sales, operations and analytics, and representing Chase at events as a brand ambassador. Strong leadership and executive presentation skills are essential.

Qualifications

• 5+ years of account management experience in the digital media or performance marketing industry.
• 2+ years of account management leadership experience.
• Leadership ability to build and manage high-performing client success teams.
• Deep understanding of the digital media landscape and client solutions.
• Strong collaboration and interpersonal communication with cross-functional teams.
• Ability to navigate ambiguity in a dynamic, growing environment.
• Experience presenting to executives and marketing leadership with attention to detail.

Responsibilities

• Build out the Client Success function for Chase Media Solutions.
• Lead a team of client success managers and associates to deliver excellent service to clients.
• Collaborate with the sales organization to craft client success strategies to win new business and retain and grow existing clients to achieve revenue targets.
• Partner cross-functionally with key support teams such as sales, operations and analytics to create a cohesive client engagement experience.
• Implement client feedback strategy to identify key success factors and pain points to inform strategy and product enhancements.
• Implement approach to resolving client issues and escalations.
• Develop and maintain an understanding of key vertical market trends and customer opportunities.
• Represent Chase Media Solutions at events and serve as a brand and business ambassador.

Skills

Account management

Leadership

Cross-functional collaboration

Executive presentation

Communication skills

Tools

Salesforce

Analytics tools

CRM systems

Job description

Chase Media Solutions in New York seeks a Vice President, Client Success Team Lead to guide a high-performing team focused on maximizing revenue growth and retention through an engaging client experience for brands and agencies.

The role requires building the Client Success function, collaborating across sales, operations and analytics, and representing Chase at events as a brand ambassador. Strong leadership and executive presentation skills are essential.