Client Success & Growth Manager (Ad-Tech)

Madhive; United States; On-site; USD 76,000 - 95,000; Full time

Job summary

Madhive, NYC-based, is seeking a Client Success Manager to own retention and growth for a book of business and partner with clients to connect product solutions to their needs.

You will manage the customer journey from onboarding through renewal, drive revenue retention, and advocate for a customer-first mindset across departments, with a focus on optimizing campaign performance and client satisfaction.

Qualifications

• Bachelor's degree in Marketing, Advertising, Business or Stats preferred.
• 4+ years of experience in a similar Client Services role.
• Strong communication skills with internal and external stakeholders.
• Data-savvy with strong Excel skills and ability to translate data into action.
• Experience cross-functionally with other departments.
• Strong project management and ability to articulate issues to management.
• Experience managing, troubleshooting and optimizing platform-based media campaigns in DSPs, Social Platforms or SEM Bid Managers.
• Ad Operations experience preferred.
• Innovative approach to problem solving.

Responsibilities

• Truly own and drive retention and growth for your book of business.
• Serve as a trusted partner for customers by understanding their business challenges and connecting product solutions to their needs.
• Own the customer journey from onboarding to renewal.
• Drive existing customer net revenue retention and increased adoption and improve customer health.
• Work cross-functionally to advocate for a customer-first mindset across all business decisions.
• Maintain varying sized clients and books of business focused on growing and retaining clients to drive revenue and ensure customer satisfaction.
• Serve as the escalation point for assigned clients to resolve questions.
• Monitor campaign performance and enable optimizations to meet metrics for delivery and KPIs.
• Continual education on capabilities and reporting on deeper applications of products, operations, processes, and self-service offerings.
• Ensuring that you are driving value by analyzing customer performance, industry & vertical trends, and projections in order to best support your client.
• Prepare for and lead Executive Business Reviews

Skills

Strong communication

Data-driven

Cross-functional teamwork

Project management

Ad operations experience

Innovative problem solving

Education

Bachelor's degree in Marketing, Advertising, Business or Stats

Tools

Excel

Job description

Madhive, NYC-based, is seeking a Client Success Manager to own retention and growth for a book of business and partner with clients to connect product solutions to their needs.

You will manage the customer journey from onboarding through renewal, drive revenue retention, and advocate for a customer-first mindset across departments, with a focus on optimizing campaign performance and client satisfaction.