Head of Enterprise Growth & Client Success

City Wide Facility Solutions; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Bonus

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

PTO

401k

Flexible work atmosphere

Job summary

City Wide Facility Solutions seeks a strategic Director of Enterprise Account Management to lead the retention, growth, and service for our enterprise client relationships. You will develop and coach a team of Enterprise Account Managers and client-support professionals while partnering with clients, franchise teams, and internal departments to deliver exceptional service and grow revenue.

This role requires leading a team, coaching, and driving strategy across key accounts, with travel up to

Qualifications

• Bachelor’s degree or equivalent experience in B2B sales, account management, customer success, business development, or related field.
• Experience leading, coaching, and developing client-facing teams.
• Proven ability to retain and grow complex B2B client relationships.
• Strong verbal and written communication skills.
• Ability to build trust with clients, teams, franchise partners, and stakeholders.
• Proven judgment, decision-making, and professional composure in escalated situations.
• Passion for training, mentoring, and helping others succeed.
• Excellent organization, follow-through, and time-management.

Responsibilities

• Lead, support, and develop a team of Enterprise Account Managers, Customer Service Representatives, and Data Analysts.
• Interview, hire, onboard, train, coach, and mentor team members.
• Lead weekly team meetings and conduct one-on-one coaching sessions with direct reports.
• Support enterprise account managers in retaining key client relationships and identifying expansion opportunities.
• Build trusted relationships with enterprise client decision-makers and stakeholders.
• Serve as primary liaison between clients and franchise teams, aligning communication and service delivery.
• Coach franchise partners on service recovery, retention, and account growth strategies.
• Lead and support Quarterly Business Reviews and other strategic client conversations.
• Ensure CRM documentation of client activity and service/operations plans.
• Oversee Master Service Agreement terms including renewals and price changes.
• Analyze account performance and refine retention and revenue-growth strategies.
• Collaborate with Franchise Support, Legal, Operations, and Marketing for consistent client experience.
• Travel up to 30% to support client relationships and franchise teams.

Skills

Leadership

Account management

Customer success

B2B sales

Strong communication

Education

Bachelor’s degree or equivalent in a related field

Tools

CRM systems

Microsoft Office (Excel, Word, Outlook)

Job description

City Wide Facility Solutions seeks a strategic Director of Enterprise Account Management to lead the retention, growth, and service for our enterprise client relationships. You will develop and coach a team of Enterprise Account Managers and client-support professionals while partnering with clients, franchise teams, and internal departments to deliver exceptional service and grow revenue.

This role requires leading a team, coaching, and driving strategy across key accounts, with travel up to